Benefits Analyst

Cousera Internal Rehire Job Board; United States; On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Health and wellness benefits

Bonus and RSU equity

Global perks and pay transparency

Job summary

Coursera is seeking an accountable, self-driven Benefits Analyst to own U.S. and Canada benefits data and compliance responsibilities, with opportunities to lead global initiatives.

In this role, you will independently manage recurring deliverables, including data reconciliations, vendor billing, compliance audits, and statutory filings, and ensure clear employee communications and vendor oversight. You will drive process improvements via automation, support regulatory changes, and contribute to

Qualifications

• Proven ability to work independently with ownership over recurring deliverables.
• Professional knowledge in benefits administration.
• Strong analytical and problem-solving skills to assess complex situations.
• Hands-on experience with data reconciliation and audits, payroll, or invoice data.
• Proven ability to build internal/external partner relationships.
• Typically 5+ years of relevant experience (or equivalent combination of education and experience).
• Working knowledge of U.S. benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA).
• Strong written communication skills, with the ability to explain complex benefits topics clearly to employees.
• Advanced Excel or Google Sheets skills; experience with an HRIS (Workday, UKG, ADP) and benefits administration platforms.
• Strong attention to detail, analytical and problem-solving skills, and the ability to manage multiple priorities and deadlines.
• Comfort handling confidential employee information with discretion and in accordance with privacy requirements.

Responsibilities

• Benefits Operations, Reconciliation & Audit: Manage inquiries, enrollments, events, changes and Workday transactions.
• Monitor eligibility files, reconcile enrollment and payroll deductions, coordinate corrections with vendors.
• Own routine follow-ups with benefits vendors and escalate decisions as needed.
• Maintain process documentation, controls, and audit trails; implement improvements and automation.
• Conduct testing and configuration validation in benefits systems for accurate rules.
• Drive continuous process improvement to enhance efficiency and experience.

Skills

Independent work

Analytical skills

Data reconciliation

Communication

Attention to detail

Time management

Tools

Workday

UKG

ADP

Excel

Job description

At Coursera, we aim to allow employees to develop their skills and grow their careers. One way we do this is with internal transfers. In order to support open and fair transfers, we practice transparency and have set guidelines for who is eligible to request a transfer.

Anyone who has been in their role for more than 6 months and in good standing may apply for a new position at Coursera. For consideration outside this timeframe, individuals should talk to their manager and People Business Partner. Please be sure to read the our Internal Mobility Program Policy here .

How we work

About this role

We are looking for an accountable, self-driven Benefits Analyst to take end-to-end ownership of U.S. and Canada benefits data and compliance responsibilities, with additional opportunities to lead global initiatives. In this role, you will independently manage recurring deliverables including data reconciliations, vendor billing, compliance audits, and statutory filings. You will take full accountability for clear employee communications, vendor oversight, and driving process improvements through automation to deliver an exceptional employee experience.

What You’ll Do

Benefits Operations, Reconciliation & Audit

• Manage employee benefit inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions.
• Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate corrections with vendors, and maintain exception logs.
• Own routine follow-ups with benefits vendors, escalating decisions when needed.
• Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation.
• Conduct systematic testing and configuration validation within the benefits administration system to ensure accurate rules setup and seamless system performance.
• Drive continuous process improvement to enhance efficiency, accuracy, and overall employee experience.

Compliance & Regulatory Support

• Assist with required reporting and filings, such as Form 5500, ACA reporting, nondiscrimination testing, and SPD/SMM and notice distribution.
• Support internal team benefits governance activities.
• Gather documentation and respond to internal and external audit requests; track and close out findings.
• Partner with Benefits colleagues, Legal, Finance, and external advisors to stay current on regulatory changes and assess their impact on our programs.

Communications

• Draft, review, and maintain employee-facing benefits communications, including plan summaries, FAQs, intranet content, enrollment guides, and required notices, so they are accurate, comprehensive, and clear.
• Verify communications against plan documents, vendor materials, and current regulations before release.
• Serve as an escalation point for complex employee benefits questions and identify trends that inform communication improvements.
• Act as a day-to-day contact for certain benefits carriers, brokers, and third-party administrators; monitor service levels and resolve issues.
• Contribute to vendor performance reviews, renewals, and RFP/vendor selection activities.
• Ensure accurate, timely data exchange with vendors, including testing and monitoring of eligibility and payroll feeds.
• Manage invoice payment processing, purchase order setup, and related financial workflows.
• As part of a small and lean team, take advantage of numerous opportunities to stretch, expand your skills, and take ownership of various benefit programs.
• Drive continuous improvement across processes and workflows, leveraging AI and new technology solutions to optimize and automate operations.
• Contribute to or lead special projects, including annual open enrollment, vendor reviews, system implementations, and data analytics.

Qualifications

• Proven ability to work independently with strong personal accountability and ownership over recurring deliverablesDemonstrated professional knowledge in benefits administration
• Strong analytical and problem-solving skills to assess complex situations
• Hands-on experience with data reconciliation and audits, payroll, or invoice data.
• Proven ability to build internal/external partner relationships
• Typically 5+ years of relevant experience (or equivalent combination of education and experience).
• Working knowledge of U.S. benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA) and the compliance activities that support them.
• Strong written communication skills, with the ability to explain complex benefits topics clearly to employees.
• Advanced Excel or Google Sheets skills; experience with an HRIS (e.g., Workday, UKG, ADP) and benefits administration platforms.
• Strong attention to detail, analytical and problem-solving skills, and the ability to manage multiple priorities and deadlines.
• Comfort handling confidential employee information with discretion and in accordance with privacy requirements.

Nice to Have

• Benefits certification such as CEBS, CBP, or SHRM-CP/PHR.
• Experience with open enrollment and vendor implementations or system migrations.
• Experience handling Canada, global, or multi-state workforces.

Compensation

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

This role is only available for hire in US-Z3.

US Zone 3: $92,000 - $115,000

• US-Z1: Bay Area (within 75 miles)
• US-Z2: NYC and Seattle Metro (within 75 miles)
• US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA
• US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI

Posting Date

Posting Date: 4th November, 2026

Application Window: 4th November - 18th November 2026

We anticipate the application window will be open until 18th November 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [e-mail].