Benefits & Operations Lead (Remote, CA)

Entertainment Solutions Inc; Carlsbad (CA); Remote; USD 108,000 - 164,000; Full time

Benefits offered by this job

Flexible remote work

Paid volunteer days

Advancement opportunities

Job summary

Entertainment Solutions Inc is seeking a Benefits Administrator in Carlsbad, CA. The role rewards innovation and multitasking mastery, with a compensation range of $108,000 to $164,000 and opportunities for advancement.

Key duties include managing accounts during peak periods, leading incident resolution, coaching teammates, and owning projects from kickoff to delivery, all while ensuring precision in launches for Carlsbad clients.

Qualifications

• 7 years of experience with strong judgment on process optimization.
• Proven ability to teach others.
• Comfort owning general decisions in a CA market.
• Customer-focused with strong interpersonal skills.

Responsibilities

• Maintain Entertainment Solutions Inc accounts during high-volume periods.
• Lead on general incidents until resolution.
• Identify gaps in procedures and propose fixes.
• Coach newer senior teammates on general projects.
• Own assigned projects from kickoff to delivery.
• Catch small details that derail launches.
• Spot when a metric is misleading and investigate.
• Handle client requests from Carlsbad without losing thread.

Skills

Customer focus

Interpersonal skills

Attention management

Independent work

Team collaboration

Job description

Entertainment Solutions Inc is seeking a Benefits Administrator in Carlsbad, CA. The role rewards innovation and multitasking mastery, with a compensation range of $108,000 to $164,000 and opportunities for advancement.

Key duties include managing accounts during peak periods, leading incident resolution, coaching teammates, and owning projects from kickoff to delivery, all while ensuring precision in launches for Carlsbad clients.