Benefits Navigator: Secure Health Coverage & Eligibility

Theuniversityunion; Suffolk (VA); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Virginia Retirement System plan

Vacation/Sick leave/Holiday pay

VA529-Tuition Savings

Critical & Accidental Insurance

Job summary

Western Tidewater Community Service Board is seeking a Benefits Navigator to assist individuals with Medicaid applications, renewals, and benefits maintenance. You will work with Case Managers, Finance, DSS, and community partners to resolve eligibility issues and prevent coverage interruptions.

The role requires strong organizational and communication skills, the ability to manage multiple cases, and familiarity with EHR/benefits-tracking systems.

Qualifications

• Strong organizational and communication skills are essential.
• Experience documenting and tracking benefits-related activities.
• Ability to manage multiple cases, deadlines, and follow-up requirements.

Responsibilities

• Assist individuals with Medicaid applications, renewals, reinstatements, and spenddown requirements.
• Monitor Medicaid status and provide appropriate follow-up.
• Collaborate with Case Managers, Finance, supervisors, DSS, and community partners to resolve issues.
• Follow up on applications, renewals, eligibility concerns, and barriers to coverage.
• Provide education and support regarding Medicaid eligibility and benefits processes.
• Communicate concerns and coordinate appropriate action when escalation is needed.

Skills

Organizational

Communication

Documentation

Problem-solving

Education

Associate's degree preferred

Tools

Credible

EHR systems

Job description

Western Tidewater Community Service Board is seeking a Benefits Navigator to assist individuals with Medicaid applications, renewals, and benefits maintenance. You will work with Case Managers, Finance, DSS, and community partners to resolve eligibility issues and prevent coverage interruptions.

The role requires strong organizational and communication skills, the ability to manage multiple cases, and familiarity with EHR/benefits-tracking systems.