Benefits Manager, Health & Wellbeing Programs

10 Children's Healthcare of Atlanta, Inc.

United States

On-site

USD 110,000 - 165,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Children’s Healthcare of Atlanta is seeking a Benefits Manager to lead health and welfare programs, optimize service delivery, and ensure compliant, employee-focused administration. You will translate strategy into operational plans and oversee enrollment cycles, communications, and vendor partnerships.

This full-time, on-site role requires at least five years in health and welfare benefits, strong leadership, and data-driven decision making.

Qualifications

Minimum of 5 years of progressive experience in health and welfare benefits or related field.
Experience leading and coaching team members and cross-functional partners.
Experience managing complex benefits processes and annual enrollment cycles.
Experience with carrier/vendor relationships and service performance.
Experience using data and metrics to drive improvements.
Experience partnering across HR, Payroll, Finance, Legal, HR Technology, and Employee Health.

Responsibilities

Manage the day-to-day administration and delivery of health and welfare benefits, wellbeing, and tuition assistance programs.
Translate benefits strategy into operational plans, processes, system requirements, communications, and implementation activities.
Lead annual benefits processes, including Open Enrollment, new hire enrollment, plan changes, employee communications, system readiness, testing, and post-enrollment reconciliation.
Lead, coach, and develop the benefits team by establishing clear expectations, assigning responsibilities, monitoring performance, and building team capability.
Manage carrier, consultant, and third-party administrator relationships related to day-to-day service delivery, operational performance, issue resolution, data accuracy, and employee experience.
Establish and monitor service expectations, operational metrics, controls, and reporting to identify trends, address performance concerns, and improve results.
Serve as the primary escalation point for complex benefits administration and employee service matters, ensuring timely resolution and identification of underlying process or service issues.
Partner with the Director, Benefits to evaluate program performance, utilization, employee feedback, market developments, and opportunities for program or service improvement.
Develop recurring reporting and actionable insights related to enrollment, utilization, service performance, employee inquiries, vendor effectiveness, and operational outcomes.
Identify and implement opportunities to simplify processes, reduce manual work, strengthen controls, improve self-service, and enhance the employee and family experience.
Partner with HR technology and internal stakeholders to define business requirements, support system configuration, conduct testing, and ensure benefits processes and integrations operate effectively.
Coordinate benefits communications, education, and engagement activities to help employees understand and effectively use available programs and resources.
Partner with the HR Services Center and other employee-facing teams to support consistent, accurate, and high-quality benefits service.
Support benefits audits, regulatory filings, plan documentation, required notices, testing, and other activities necessary to maintain compliance.
Monitor operating expenses and vendor charges within assigned areas, identify discrepancies or emerging concerns, and support reporting and financial stewardship.