Benefits Manager

uhaul; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

U-Haul is seeking a seasoned Manager, Benefits to lead health, welfare, wellness, and related benefit programs at our Phoenix corporate campus. You will set strategy, manage administration, and partner with carriers and vendors to deliver value to Team Members and the company.

The role emphasizes leadership, data-driven decision making, and cross-functional collaboration with HR, Legal, and Payroll to ensure compliant, cost-effective benefit programs that support recruitment and retention.

Qualifications

• 7+ years of progressive experience in employee benefits, health and welfare administration, wellness programs, or related HR functions.
• 5+ years of leadership experience developing professionals and leading benefits or HR service teams.
• Extensive knowledge of benefit plan design, administration, funding, and financial considerations.
• Demonstrated experience managing health, welfare, wellness, and voluntary benefit programs.
• Strong understanding of applicable benefit regulations, including ERISA, ACA, HIPAA, COBRA, FMLA, and related requirements.
• Experience managing benefit vendors, renewals, contract negotiations, implementations, and service expectations.
• Demonstrated ability to analyze benefit costs, utilization, participation, and trends to support sound business decisions.

Responsibilities

• Lead benefits strategy and administration to support Team Members and their families.
• Oversee design, implementation, and communication of health, welfare, and related programs.
• Manage vendor relationships and renewals, including negotiations and evaluations.
• Partner with HRIS, Payroll, Legal, and other departments to ensure compliant administration.
• Lead annual enrollment and benefits communications to educate Team Members.

Skills

Benefits strategy

Vendor management

Contract negotiations

Regulatory compliance

HR analytics

Leadership

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

20 East Thomas Road, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This is a fully onsite position located at our corporate campus in Phoenix, AZ .

Position Overview:

Reporting directly to the Executive Vice President (EVP) of Human Resources (HR), the Manager, Benefits leads the Company's health, welfare, wellness, and related benefit programs supporting Team Members and their families. This role leads benefit strategy, administration, communication, compliance, and vendor relationships while balancing Team Member needs with Company goals and responsible stewardship of Company resources.

Success in this role requires more than managing benefit plans. The Manager, Benefits develops people, builds trusted partnerships, and makes thoughtful decisions that help Team Members understand and make the most of their benefits. This leader balances service, compliance, financial responsibility, and the long-term needs of the Company to deliver meaningful value to Team Members and support U-Haul's continued success.

Essential Duties, Responsibilities & Key Accountabilities

• Serve as the Company's benefits leader, aligning benefits priorities with HR's mission, Company goals, and Team Member needs.
• Develop, coach, and lead the Benefits Team by building expertise, promoting accountability, and delivering accurate, timely, and dependable service.
• Oversee the design, administration, communication, and ongoing management of health, welfare, disability, life insurance, wellness, voluntary, and other benefit programs.
• Evaluate benefit programs, costs, utilization, participation, Team Member feedback, and other data to identify opportunities and improve value, service, and program effectiveness.
• Develop benefit strategies that support attraction and retention while balancing Team Member needs, affordability, competitiveness, compliance, and Company goals.
• Lead relationships with carriers, consultants, brokers, third-party administrators, wellness vendors, and other service providers while holding partners accountable for service and results.
• Manage renewals, contract negotiations, requests for proposals (RFPs), vendor evaluations, and benefit implementations.
• Partner with Leave, Compensation, Payroll, Legal, HRIS, and other departments to ensure effective benefit administration, accurate data, and sound financial management.
• Lead annual enrollment and benefit communications and education efforts that help Team Members understand their benefits and make informed decisions.
• Monitor healthcare, wellness, and regulatory trends and recommend practical changes that improve benefits and Team Member outcomes.
• Ensure benefit programs comply with applicable federal, state, provincial, and local requirements, including ERISA, ACA, HIPAA, COBRA, FMLA, and other applicable regulations.
• Establish and maintain policies, procedures, controls, audits, and reporting processes to support compliance, consistency, and data integrity.
• Oversee the Benefits budget, vendor expenditures, resource planning, and expenses while ensuring Economy & Effectiveness (E&E) and responsible stewardship of Company resources.
• Demonstrate the HR Department's leadership principles through accountability, unity of direction, and a SUP (Supportive, Upbeat, and Positive) approach.

Skills, Requirements & Qualifications

Required

• 7+ years of progressive experience in employee benefits, health and welfare administration, wellness programs, or related HR functions.
• 5+ years of leadership experience developing professionals and leading benefits or HR service teams.
• Extensive knowledge of benefit plan design, administration, funding, and financial considerations.
• Demonstrated experience managing health, welfare, wellness, and voluntary benefit programs.
• Strong understanding of applicable benefit regulations, including ERISA, ACA, HIPAA, COBRA, FMLA, and related requirements.
• Experience managing benefit vendors, renewals, contract negotiations, implementations, and service expectations.
• Demonstrated ability to analyze benefit costs, utilization, participation, and trends to support sound business decisions.
• Strong analytical, organizational, project management, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills with the ability to build trusted relationships across the organization.
• Ability to explain com