Benefits & Leave Consultant

Wayne State University; Boone (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Appalachian State University is seeking a Benefits Consultant to provide professional administration and consultation across employee benefits, leave, workers’ compensation, disability, and retirement programs. You will guide eligibility, leave processes, retirement planning, and return-to-work actions while ensuring regulatory compliance and quality service.

The role emphasizes accurate case management, staff education, and collaboration with campus departments to foster a positive employment

Qualifications

• Interpret and apply complex laws, policies, plan provisions, and administrative procedures.
• Strong analytical, problem-solving, organizational, and case management skills.
• Effective verbal and written communication skills with the ability to explain complex information to broad audiences.
• Strong customer service, consultation, and relationship-building skills.
• Ability to maintain confidentiality, exercise sound judgment, and handle sensitive employee matters with discretion.

Responsibilities

• Provide professional administration and consultation for employee benefits, leave, Workers’ Compensation, disability, and retirement programs.
• Serve as a trusted resource for employees, supervisors, and campus departments, providing guidance on benefits eligibility, leave administration, retirement planning, and return-to-work processes.
• Ensure compliance with federal and state regulations, UNC System requirements, and University policies.
• Support day-to-day benefits operations through claims administration, leave and disability management, retirement counseling, reporting, recordkeeping, and vendor coordination.

Skills

Complex laws interpretation

Analytical thinking

Oral and written communication

Customer service and consultation

Discretion and confidentiality

Education

Bachelor's degree

Tools

HRIS

Payroll

Benefits administration

Reporting systems

Job description

Appalachian State University is seeking a Benefits Consultant to provide professional administration and consultation across employee benefits, leave, workers’ compensation, disability, and retirement programs. You will guide eligibility, leave processes, retirement planning, and return-to-work actions while ensuring regulatory compliance and quality service.

The role emphasizes accurate case management, staff education, and collaboration with campus departments to foster a positive employment