Hybrid HR Benefits & Leave Consultant

Appalachian State University; Boone (NC); Hybrid; USD 66,000 - 72,000; Full time

Job summary

Appalachian State University is seeking a Benefits Consultant to provide centralized HR benefits and leave program administration. You will guide employees, supervisors, and administrators on eligibility, enrollment, and life events, translating complex policies into actionable guidance.

The role requires interpreting state and university policies, maintaining confidentiality, and coordinating with payroll, vendors, and HR colleagues to ensure consistent service delivery across programs.

Qualifications

• Interpret and apply complex laws, policies, plan provisions, and procedures.
• Strong analytical, problem-solving, organizational, and case management skills.
• Effective verbal and written communication; explain complex information to broad audiences.
• Strong customer service, consultation, and relationship-building skills.
• Maintain confidentiality and handle sensitive employee matters with discretion.

Responsibilities

• Serve as a Benefits Consultant for centralized consultation and program administration across benefits and leaves.
• Provide guidance on eligibility, enrollment, plan provisions, and life events.
• Apply policies and vendor requirements to analyze circumstances and advise on options.
• Manage cases from intake to resolution with cross-functional collaboration.
• Maintain accurate, confidential records and coordinate with payroll, vendors, and HR colleagues.

Skills

Interpret laws/policies

Analytical/problem solving

Verbal & written communication

Customer service/relationship

Discretion/confidentiality

Education

Bachelor's degree

Tools

HRIS

Payroll systems

Benefits systems

Reporting tools

Job description

Appalachian State University is seeking a Benefits Consultant to provide centralized HR benefits and leave program administration. You will guide employees, supervisors, and administrators on eligibility, enrollment, and life events, translating complex policies into actionable guidance.

The role requires interpreting state and university policies, maintaining confidentiality, and coordinating with payroll, vendors, and HR colleagues to ensure consistent service delivery across programs.