Benefits & Leave Administrator – NAM, Flexible Options

Coates Group; Chicago (IL); On-site; USD 106,000 - 120,000; Full time

Benefits offered by this job

Annual bonus program

Thrive Program

Wellness paid day off

Give Back Day

Flexible work options

Job summary

Coates Group seeks a Benefits Administrator to support North America, primarily benefits and leave administration, policy management, and compliance. You will manage enrollments, life events, vendor coordination, and questions across HiBob, ADP, and carrier systems, with a focus on supporting payroll changes and compliance.

This role emphasizes onboarding, mobility coordination, and global policy updates in a dynamic, growth‑minded team.

Qualifications

• 7+ years of benefits administration or related HR experience.
• Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience.
• Working knowledge of U.S. and Canadian benefits, leave, employment, workplace safety, and anti‑discrimination requirements.
• Experience supporting employees and operations across the U.S. and Canada.
• Ability to manage competing priorities, work independently, adapt to changing needs, and meet deadlines with accuracy and accountability.
• Proficiency in Microsoft Office and HRIS, payroll, benefits, and carrier systems.
• Ability to work on‑site in the Chicago office at least three days per week.

Responsibilities

• Administers U.S. and Canada benefits programs and serves as the primary liaison among employees, benefits brokers, carriers, and vendors.
• Responds to employee questions, resolves benefits issues, escalates complex matters as appropriate, and ensures employees receive timely and accurate information.
• Administers leave‑of‑absence programs across the U.S. and Canada, including employee communications, documentation, case coordination, tracking, and compliance with applicable requirements.
• Administers benefits enrollments, qualifying life event changes, terminations of coverage, and other benefits‑related updates across HiBob, ADP, carrier platforms, and related systems.
• Partners with the Senior Director, People & Culture, NAM on benefits renewals, plan design changes, employee communications, and ongoing administration to support market competitiveness and responsible stewardship of benefit spend.
• Facilitates People & Culture Onboarding for new hires, coordinating orientation, resources, and helping to support the overall onboarding experience.
• Partners with P&C team to support off‑boarding activities, including required benefits‑related communications & compliance items.
• Creates, maintains, and updates employee handbooks, policies, procedures, and related documentation to support compliance with applicable legal and business requirements.
• Drives the administration and implementation of employee well‑being and engagement initiatives for NAM.
• Partners closely with payroll and finance to ensure benefits deductions, leave‑related pay changes, and other benefits‑related payroll updates and audits are processed accurately and on time. Provides backup support for NAM payroll processing as needed.
• Responds to employee, manager, vendor, and external inquiries related to People & Culture policies, benefits, leaves of absence, and related processes. Supports People & Culture projects, benefits initiatives, compliance activities, and process improvements aligned with broader NAM, global, and functional priorities. Coordinates global mobility administration, including immigration documentation, case tracking, records maintenance, and timely coordination with Crew, managers, and external immigration partners.

Skills

Benefits administration

HR policy knowledge

HRIS & payroll

Education

Bachelor’s degree in HR/Business

Tools

HiBob

ADP

HRIS

Payroll systems

Job description

Coates Group seeks a Benefits Administrator to support North America, primarily benefits and leave administration, policy management, and compliance. You will manage enrollments, life events, vendor coordination, and questions across HiBob, ADP, and carrier systems, with a focus on supporting payroll changes and compliance.

This role emphasizes onboarding, mobility coordination, and global policy updates in a dynamic, growth‑minded team.