Benefits Enrollment Specialist

Massachusetts-Bay-Transportation-Authority

Boston (MA)

On-site

USD 65,000 - 90,000

Full time

12 days ago

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Job summary

Massachusetts Bay Transportation Authority is seeking a Benefits Coordinator to administer comprehensive employee benefits programs, including health, dental, vision, FSA, life insurance, retirement plans, and related enrollments.

The role involves open enrollment, answering inquiries from employees, retirees, dependents and survivors, coordinating with providers, and ensuring accurate record-keeping and compliance with labor agreements.

Qualifications

Bachelor’s degree from an accredited institution.
Two years of experience in high-volume Benefits administration in a large organization.
Working knowledge of Word, Intermediate/Advanced Excel, and PowerPoint applications, and PeopleSoft.
Excellent communication skills and the ability to speak to large audiences and facilitate meetings.
Possesses strong organizational, multi-tasking, time management and quantitative analysis skills.
Handle sensitive and confidential information in an appropriate manner.
Excellent customer service and conflict resolution skills.
The ability to work with a diverse workforce.
Five years of high-volume Benefits experience.
DocuSign experience.
GIC/MAGIC.
Tableau.
Workday.

Responsibilities

Conduct new hire, employee benefits, and policy orientations and explain benefit choices to new employees.
Daily assist employees, retirees, dependents and survivors with benefit questions, enrollment, qualifying event, and related topics.
Liaise with Authority’s benefit providers.
Assist with enrollment process and notarize applicable forms.
Explain Authority policies and complete all information related to the orientation and distribute to appropriate departments.
Assist with the implementation of benefit changes to system tables and records, filing systems and employee communication resulting from collective bargaining agreements to ensure that the Authority is in compliance with agreements negotiated with Labor Unions regarding supplemental benefit programs.
Coordinate activities associated with annual open enrollment and health fairs.
Assist employees with and process all transactions related to employee and retiree medical, dental and vision coverage; basic and supplemental life insurance coverage; long- term disability coverage; educational reimbursement assistance, safety boots and glasses, commuter choice and other benefit options.
Administer the deferred compensation program, responding to retirees inquires, determining eligibility, maintaining plan compliance, performing monthly reconciliations, and processing monthly pension deduction reports.
Monitor all aspects of the Authority’s Unemployment claims process within prescribed deadlines by acting as the liaison with vendors, researching data, calculating wages, and contacting appropriate department representatives and Labor Relations Representatives for pertinent documentation.
Monthly follow up with the MBTA Retirement Fund agenda, disability retirements, and death of retiree who may be receiving deferred compensation.
Prepare Accounts Payable and Accounts Receivable vouchers and perform necessary reconciliations.
Create and update Benefits Docusign envelope.
Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
Perform related duties and projects as assigned.