Benefits-Eligible Guest-Focused Retail Sales Pro

Macy's; Boston (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Boston is seeking a Retail Selling Colleague who blends selling with genuine hospitality to create standout shopping experiences. You will understand customer needs and offer personalized recommendations, turning visits into memorable moments as you help with the sales floor and fitting rooms.

This role emphasizes guest focus, teamwork, and meeting sales goals through engagement and smart selling.

Qualifications

• Product knowledge and ability to guide customers based on needs.
• Excellent communication with customers in person, on the phone, or virtually.
• Proven ability to build relationships and achieve sales goals.
• Proficient with point of sale technology and order fulfillment.
• Self-motivated to stay current with product knowledge and trends.
• Strong interpersonal and collaborative skills across teams.

Responsibilities

• Greet and connect with customers in a friendly, genuine way.
• Recommend products by asking questions to identify needs.
• Offer options and solutions to complete the sale.
• Wrap up the moment to close the shopping journey and thank the customer.
• Master Macy's products, services, loyalty programs, and sales systems.
• Maintain department recovery standards and fitting rooms.
• Ensure accurate pricing and timely markdowns.
• Foster an inclusive environment with colleagues and customers.

Skills

Product Knowledge

Communication

Sales

Technology

Continuous Learning

Interpersonal Skills

Collaboration

Job description

Macy's in Boston is seeking a Retail Selling Colleague who blends selling with genuine hospitality to create standout shopping experiences. You will understand customer needs and offer personalized recommendations, turning visits into memorable moments as you help with the sales floor and fitting rooms.

This role emphasizes guest focus, teamwork, and meeting sales goals through engagement and smart selling.