Benefits & Eligibility Specialist, Onsite -Phx, AZ

Kelly Services; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Kelly Services is hiring an Benefits and Eligibility Specialist to be onsite in Phoenix, AZ. Pay is $18.61 per hour with a temp-to-hire path. Typical hours are Monday to Friday, 8–5, onsite, with local candidates only.

The role focuses on reviewing applications for public assistance, verifying information, and guiding applicants on benefit options. Training is provided, with potential transition to full-time after completion.

Qualifications

• 2+ years customer service experience.
• Strong written and verbal communication skills.
• High school diploma.
• Ability to work onsite and provide own transportation.

Responsibilities

• Review applications and determine eligibility for public assistance programs through interactive interviews and fact gathering
• Verify accuracy of application forms; follow up with applicants to gather missing info as needed
• Clearly communicate with applicants and recipients, address questions, and advise on benefit options
• Explain program rules/policies to claimants, representatives, employers, medical providers, and government agencies to gain needed facts
• Document determinations and deliver excellent customer service
• Travel to off-site meetings, training, or conferences may be required
• Attend in-person, 7-week training (required); potential transition to FTE after training

Skills

Customer service

Communication skills

On-site work

Education

High school diploma

Job description

Benefits and Eligibility Specialist, Onsite- Phoenix, AZ

Pay Rate: $18.61/Hr. Temp to Hire

M–F, 8–5 (100%On-Site)

Local Candidates Only: Resume must specify current location

Duties/Responsibilities

• Review applications and determine eligibility for public assistance programs through interactive interviews and fact gathering
• Verify accuracy of application forms; follow up with applicants to gather missing info as needed
• Clearly communicate with applicants and recipients, address questions, and advise on benefit options
• Explain program rules/policies to claimants, representatives, employers, medical providers, and government agencies to gain needed facts
• Document determinations and deliver excellent customer service
• Travel to off-site meetings, training, or conferences may be required
• Attend in-person, 7-week training (required); potential transition to FTE after training

Required Qualifications

• 2+ years customer service experience
• Strong written and verbal communication skills
• High school diploma
• Ability to work onsite and provide own transportation

Preferred Experience/Certifications

• Experience with eligibility reviews or insurance adjudication
• Previous public assistance or government program experience a plus

Why Kelly?

• Competitive pay, excellent Southern AZ benefits
• Fast-tracked onboarding and government experience
• Temp-to-hire pathway with impactful work in fiscal oversight

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmatively action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.