Benefits Coordinator (temporary)

Inside Higher Ed; Chapel Hill (NC); On-site; USD 27,552 - 34,440; Part time

Job summary

A healthcare organization in Chapel Hill seeks a temporary Benefits Coordinator to provide education on benefits and scheduling support for patients living with HIV. The role involves conducting financial assessments, guiding individuals through application processes, and maintaining documentation in an electronic health record system. Candidates should have a Bachelor’s degree, experience in a clinical environment, and proficiency in Microsoft Office. Spanish fluency is a plus. This is a crucial role to enhance patient support services.

Qualifications

• Bachelor’s degree required, or equivalent training and experience.
• Working knowledge of office technology and equipment.
• Ability to manage sensitive information with confidentiality.

Responsibilities

• Educate patients on various benefit programs and financial assistance.
• Conduct financial needs assessments via phone and in clinic.
• Support patient engagement through multiple communication channels.
• Track and manage patient documentation in EMR.
• Schedule appointments and perform data entry tasks.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Interpersonal skills

Organizational skills

Spanish fluency

Education

Bachelor’s degree in business administration or related discipline

Tools

EPIC or EMR systems

Job description

Join to apply for the Benefits Coordinator (temporary) role at Inside Higher Ed

Position Summary

The primary purpose of this temporary position is to provide education on benefits and offer scheduling support to patients living with HIV. The employee will conduct financial needs assessments both in the ID clinic and by phone to determine each patient’s level of need and program eligibility. They will educate patients on a range of benefit programs and financial assistance options for which they may be eligible, including the North Carolina HIV/AIDS Medication Assistance Program, Medicaid/Medicare/Federal marketplace insurance, UNC Financial Assistance, UNC Pharmacy assistance, pharmaceutical company assistance, and other co-pay assistance programs. The employee will guide patients through complex application processes and provide ongoing support throughout their enrollment. Responsibilities also include referring patients to appropriate programs, following up on these referrals, and helping patients navigate available resources effectively.

In addition, the employee will support patient engagement in care through outreach by phone, text, secure medical record messaging, and written correspondence. Administrative and scheduling duties may also be assigned, such as scanning documents, scheduling appointments, calling patients, and data entry. Referrals may be made to other clinic personnel as needed.

The employee will track and manage incoming patient documentation, maintain accurate and timely notes in the electronic medical record (EMR), and enter relevant information into program-specific databases and Excel spreadsheets.

Minimum Education And Experience Requirements

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, And Experience

Working knowledge of computer technology and business office equipment. Competency in Microsoft Excel, Word, and Outlook is required, as well as strong interpersonal and organizational skills. Ability to work in a fast paced, busy clinic environment with diverse populations. Demonstrated ability to handle sensitive information with discretion and maintain strict confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Preferred Qualifications, Competencies, And Experience

Prior experience working in a clinical setting with diverse populations or an HIV/AIDS care is preferred. Experience using EPIC or EMR systems. Spanish fluency in speaking and writing is beneficial.