Benefits Coordinator

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks a Benefits Coordinator to organize patient eligibility and manage benefits for HIV care at the ID clinic.

You will coordinate with Medicaid, Medicare, and other programs, educate patients on financial assistance, and ensure grant compliance while maintaining EMR documentation.

Qualifications

• Bachelor’s degree in business administration or a related discipline.
• Experience in clinical settings with diverse patient populations and/or HIV/AIDS care is preferred.
• Experience with EMRs, including EPIC and data management, is preferred.
• Knowledge of insurance, billing and pharmaceutical benefits, eligibility processes is preferred.
• Fluency in spoken and written Spanish.

Responsibilities

• Organize, conduct and manage patient eligibility determination and benefits services for patients in HIV care.
• Coordinate eligibility across multiple benefit programs and agencies (e.g., Medicaid, Medicare, Marketplace).
• Educate and support patients on financial assistance programs; follow up to ensure completion of steps.
• Monitor compliance with grant requirements and reporting; manage data and documentation in the EMR.

Skills

Clinical setting experience

Spanish language

Education

Bachelor’s degree in business administration or related discipline

Tools

EPIC EMR

Job description

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week 40

Work Schedule

Onsite; Monday-Friday 8 AM – 5 PM

Work Location

Work Location UNC Eastowne (ID Clinic), CHAPEL HILL, NC

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.
Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.
Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.
Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

The primary purpose of the Benefits Coordinator position is to organize, conduct and manage patient eligibility determination and benefits services to assist patients with HIV and meet the fiscal requirements of the federally funded Ryan White grants. This includes, but is not limited to, planning periodic financial needs assessments for all HIV patients in care at the UNC ID clinic. The assessment is used to determine the level and type of patient financial needs and coordinate eligibility among multiple benefit programs.
These programs include but are not limited to: UNC Financial Assistance, UNC Physician and Hospital billing departments, NC HIV Medication Assistance programs, copay assistance programs, pharmacy benefit programs, and grant funds. Where applicable, referrals for Medicaid, Medicare, Marketplace insurance programs and linkage to other benefit navigators may be required. The Benefits Coordinator assists patients by providing education and support regarding financial assistance programs and financial obligations, responding promptly to questions, conducting proactive follow-up to ensure understanding and completion of necessary steps, and helping patients navigate available resources to support timely access to care and medications.
Additional duties include maximizing third-party payers and compliance and monitoring of the grant requirements such as sliding fee scales and caps on charges. These duties will involve using established methodology for tracking and reporting program data, database entry and management, electronic health record management, and following written policies and procedures. Participation in compliance monitoring and auditing, preparation of patient and staff educational materials, communication with multi-disciplinary clinical staff, program staff, administration, accounting and frequent direct patient contact is expected. Position requires both collaborative and independent work, and oversight of others as assigned.

Minimum Education and Experience Requirements

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

Experience working in a clinical setting with diverse patient populations and/or in HIV / AIDS care.
Experience with electronic medical records (EMRs), including EPIC and data management is preferred.
Knowledge of insurance, billing and pharmaceutical benefits, eligibility processes is preferred.
Fluency in spoken and written Spanish.

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements

Position/Schedule Requirements Clinic – UNCH or ACC, Exposure to Bloodborne Pathogens, Patient care involved

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please select the response below that best describes your experience/education for the Business Services Coordinator position.
  • Bachelor's, Master's, Doctorate degree in business administration or a related field
  • Associate's degree in business administration or a related field and 2 years of related experience
  • Combination of post-high school education and 4 years of related experience (ex: 1 year towards a degree and 3 years experience)
  • High school diploma/GED and at least 4 years of related experience
  • Did not complete high school but have a combination of high school education and related experience to equal 8 years (ex. 1 year of high school and 7 years of experience)
  • None of the above
• * Do you have experience working in a clinical setting with diverse patient populations and/or in HIV/AIDS care? If yes, please briefly describe your experience.

  (Open Ended Question)

• * Do you have experience with electronic medical records (EMRs), including EPIC and data management? If so, please briefly describe.

  (Open Ended Question)

• * Briefly describe your knowledge of insurance, billing and pharmaceutical benefits, eligibility processes.

  (Open Ended Question)

• * Are you fluent in spoken and written Spanish?
  • Yes
  • No