Benefits Coordinator

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Onsite work

Job summary

University of North Carolina at Chapel Hill is seeking a Benefits Coordinator to organize and manage patient eligibility determinations and benefits services for HIV patients at the UNC ID clinic. The role requires coordination across multiple departments and grants to ensure timely access to care and medications.

The position is full-time, onsite at UNC Eastowne, Chapel Hill, NC, with a standard 8–5 schedule and 40 hours per week.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience in clinical environments with diverse patient populations preferred.
• Knowledge of insurance, billing and pharmaceutical benefits preferred.

Responsibilities

• Organize, conduct and manage patient eligibility determination and benefits services for HIV care.
• Coordinate referrals to Medicaid, Medicare, Marketplace plans and other benefit programs as needed.
• Maintain compliance with grant requirements and report program data.

Skills

Spanish fluency

Clinical setting experience

EMR systems experience

Education

Bachelor's degree in business administration or related discipline

Tools

EPIC EMR

Job description

Posting Information

• Department: Med-Infectious Diseases-411460
• Career Area: Other
• Is this an internal only recruitment?: No
• Posting Open Date: 10/28/2026
• Application Deadline: 11/04/2026
• Position Type: Permanent Staff (SHRA)
• Position Title: Business Services Coordinator - Journey
• Salary Grade Equivalent: NC09 / GN07
• Working Title: Benefits Coordinator
• Position Number: 20032523
• Vacancy ID: P021521
• Full-time/Part-time Permanent/Time-Limited: Full-Time Permanent
• Hours per week: 40
• Work Schedule: Onsite; Monday-Friday 8 AM - 5 PM
• Work Location: UNC Eastowne (ID Clinic), CHAPEL HILL, NC
• Position Location: North Carolina, US
• Hiring Range: $43,325 - $52,000
• Pay Band Information: To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
• Notice to Applicants: This position is not eligible for H-1B sponsorship.

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

The primary purpose of the Benefits Coordinator position is to organize, conduct and manage patient eligibility determination and benefits services to assist patients with HIV and meet the fiscal requirements of the federally funded Ryan White grants. This includes, but is not limited to, planning periodic financial needs assessments for all HIV patients in care at the UNC ID clinic. The assessment is used to determine the level and type of patient financial needs and coordinate eligibility among multiple benefit programs.

These programs include but are not limited to: UNC Financial Assistance, UNC Physician and Hospital billing departments, NC HIV Medication Assistance programs, copay assistance programs, pharmacy benefit programs, and grant funds. Where applicable, referrals for Medicaid, Medicare, Marketplace insurance programs and linkage to other benefit navigators may be required. The Benefits Coordinator assists patients by providing education and support regarding financial assistance programs and financial obligations, responding promptly to questions, conducting proactive follow-up to ensure understanding and completion of necessary steps, and helping patients navigate available resources to support timely access to care and medications.

Additional duties include maximizing third-party payers and compliance and monitoring of the grant requirements such as sliding fee scales and caps on charges. These duties will involve using established methodology for tracking and reporting program data, database entry and management, electronic health record management, and following written policies and procedures. Participation in compliance monitoring and auditing, preparation of patient and staff educational materials, communication with multi-disciplinary clinical staff, program staff, administration, accounting and frequent direct patient contact is expected. Position requires both collaborative and independent work, and oversight of others as assigned.

Minimum Education and Experience Requirements

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

• Experience working in a clinical setting with diverse patient populations and/or in HIV/AIDS care.
• Experience with electronic medical records (EMRs), including EPIC and data management is preferred.
• Knowledge of insurance, billing and pharmaceutical benefits, eligibility processes is preferred.
• Fluency in spoken and written Spanish.

Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements

Clinic - UNCH or ACC, Exposure to Bloodborne Pathogens, Patient care involved

Quick Link

https://unc.peopleadmin.com/postings/327659

Contact Information

Office of Human Resources Contact Information: If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]. Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.