Benefits Coordinator-Intermediate (UTHP Ob-Gyn MARC)

UT Health San Antonio; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Benefits Coordinator to enhance patient experience through effective customer service and insurance management. In this vital role, you will verify insurance benefits, manage patient appointments, and serve as a resource for clinic staff. You will also have the opportunity to contribute to a supportive environment that values analytical thinking and creativity. Join a team committed to excellence in patient care and enjoy a comprehensive benefits package, including medical, dental, and generous time-off policies. If you're passionate about making a difference in healthcare, this role could be your next great opportunity!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Time Off

Flexible Spending Accounts

Employee Discounts

Qualifications

• 3 years of related experience required.
• Ability to analyze information and coordinate work effectively.

Responsibilities

• Verify and obtain insurance benefits for patients.
• Manage patient appointments and assist with financial counseling.

Skills

Customer Service

Analytical Thinking

Creativity

Verbal Communication

Written Communication

Interpersonal Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Database Programs

Job description

Benefits Coordinator-Intermediate (UTHP Ob-Gyn MARC)

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Job Description

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Responsibilities

• Verifies and/or obtains all benefits insurance information for patients.
• Obtains authorizations and referrals.
• Assists in the collection of copays and existing balances due; assists with financial counseling as needed.
• Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and/or protocols.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.

EDUCATION:

• High school diploma or GED is required.

LICENSE AND CERTIFICATION:

• None.

Required Skills

Three (3) years of directly related experience is required.

About Us

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical: UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.

Dental: Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision: Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Retirement: Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off: A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

FSAs: Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Discounts: Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement:

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Job Info

• Job Identification 3725
• Job Category Clinical Programs & Services
• Posting Date 03/03/2025, 02:55 PM
• Locations 0305 8300 Floyd Curl Dr., San Antonio, TX, 78229, US (On-site)
• Apply Before 04/02/2025, 01:55 PM
• Job Schedule Full time
• Job Shift 8am-5pm Mon-Fri
• Organization M3285 - UTHP Ob-Gyn MARC, M3100 - UTHP UT Health Physicians, M1000 - Dean Medical School, UT Health Science Center, UT Health Science Center