BENEFITS COORDINATOR – GLOBAL SUPPORT ADMINISTRATION

Lockton; Madison (MS); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Paid training

Company equipment

Health benefits

Voluntary benefits

Employer-paid benefits

401(k) match

Pet insurance

Vacation accrual

Holidays

Referral bonus

Job summary

BCInsourcing, a Lockton Company, is seeking a benefits administrator to join a global team supporting benefits across the United States. The role focuses on enrollment, policy guidance, and global benefit programs.

The ideal candidate has 2-4 years of benefits administration experience, strong Excel skills, and excellent written and verbal communication. This remote position offers comprehensive benefits and professional growth.

Qualifications

• A high school diploma or equivalent with 2–4 years in HR/benefits administration or global HR settings.
• Strong understanding of core benefits, life insurance, retirement and wellness programs.
• Proficient Excel skills including sorting, pivots, formulas.
• Excellent written and verbal communication for global audiences.
• Professional client service, organization and attention to detail.
• Experience following structured processes to achieve positive outcomes.

Responsibilities

• Serve as liaison between client HR, global employees, Lockton, and carriers.
• First point of contact for global employees on benefits and policies; assist enrollment, renewals and documentation.
• Develop knowledge of employer-sponsored and country-specific benefits to guide employees.
• Support rollout of new global benefits programs and identify process improvements.
• Provide benefits services including life events, eligibility, leave management and vendor navigation.
• Respond to inquiries via tickets, email, chat, or phone with timely, accurate resolutions.
• Maintain global benefits data accuracy and update FAQs and guides.
• Collaborate with payroll, HRIS/IT and regional HR to resolve deductions or pay issues.
• Support compliance activities with records, audits, and process controls.
• Performs other duties as requested.

Skills

Excel proficiency

Communication skills

Client service

Attention to detail

Deductive reasoning

Education

High School Diploma/GED

Higher education in global HR (preferred)

Tools

HR ticketing systems

HRIS/Payroll systems

Job description

Your Responsibilities

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

Location: This position supports V2X and is fully remote.

Please Note: Candidates must have at least 2-4 years of benefits administration experience, including experience supporting global benefits, to be considered for this position.

• Serves as a liaison between the client’s Human Resources department, global employees, Lockton, and benefit carriers.
• Operates as the first point of contact for the client’s global employees seeking support on benefits, benefit policies, and related questions; assists in facilitating the benefits process including enrollment, renewals and documentation.
• Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans, including country-specific benefits and global benefit programs to effectively guide and educate employees.
• Supports implementation and rollout of new global benefit programs or changes while monitoring recurring issues to recommend potential process improvements to the client’s leadership for consideration.
• Provides a variety of benefit services and support; duties may include (but are not limited to) the administration and support of qualifying life events, enrollment questions, eligibility concerns, status changes, leave management and vendor navigation.
• Responds to inquiries via client’s ticketing systems, email, chat tools, or phone, ensuring timely and accurate resolution; partners with client’s regional HR teams and appropriate parties to elevate complex cases or recognize an accelerated issue or unusual matter to collectively ensure it is resolved thoroughly and accurately.
• Tracks employee services and client support ensuring accurate documentation is kept up to date in client’s systems and portals; helps maintain global benefits data accuracy, including eligibility updates, audits, and file corrections; creates and maintains global FAQs, employee resource guides, and country-specific benefit information or other global communication materials.
• Collaborates with client’s payroll, HRIS/IT and regional HR Partners to resolve deduction or benefit pay issues and troubleshoots inquiries to maintain unified global processes.
• Supports compliance activities through accurate records and documentation; partners with client’s leadership to assist in tracking global benefit policies and global audits and process controls.
• Performs other duties as requested.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent and/or related work experience equivalency of 2-4 years professional experience in HR, benefits administration, client support, and/or global HR setting.
• Strong understanding of benefit programming such as core benefits, life insurance, retirement, and/or wellness.
• Proven experience operating in Microsoft Excel to include sorting/filter, pivot tables and creating formulas.
• Excellent written and verbal communication skills to confidently support and interact with global populations.
• Professional client service skills, organization, and attention to detail.
• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes.

Preferred Education And Experience

• Higher education or equivalent combination of education, training, and experience in a global HR field.
• International HR operations experience and cultural awareness supporting diverse teams
• Operational exposure with HR ticketing systems, case management tools or service center environments
• Professional experience operating in an HRIS payroll/benefit system and with global benefit vendors

Total Rewards Summary

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:
  • 11 company-observed holidays
  • 2 floating holidays
  • 2 personal days
  • 2 volunteer days
• Employee referral bonus program

Compensation

The starting hourly rate is $28.84, with the potential for a higher starting hourly rate based on the selected candidate's qualifications and experience. Actual starting pay is determined based on a variety of job-related factors, including, but not limited to, the selected candidate's skills, experience, qualifications, licensure, and internal equity. Compensation decisions are made based on the specific circumstances of each hire, and exceptionally qualified candidates may be considered for a higher starting hourly rate.