Benefits Coordinator - Bilingual

Hamaspik Care; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Hamaspik Care in New York is seeking a compassionate HR professional to support benefits and payroll in a fast-paced, front-facing environment. You will manage high volumes of inquiries, process HR forms, and assist with caregiver enrollment and policy administration.

You will work with HHAX and the Empeon payroll system, maintain confidential records, and contribute to retention and engagement initiatives while ensuring compliance and accurate reporting.

Qualifications

• Experience supporting HR, benefits, and payroll processes.
• Ability to handle high-volume communications with clarity and professionalism.
• Experience with HRIS and payroll systems (HHAX and Empeon preferred).
• Ability to provide interpretation and translation support.

Responsibilities

• Manage high volume of calls and inquiries related to HR, benefits and payroll.
• Process HR forms and employee updates in HHAX and payroll system.
• Enroll and disenroll caregivers in benefit plans.
• Coordinate caregiver corrective action and discipline with Director of Field HR.
• Support caregiver retention, quality assurance, and engagement initiatives.
• Prepare and review payroll reports.
• Generate and analyze Empeon data reports.
• Maintain HR records confidentiality and compliance.
• Provide interpretation and translation support.
• Cover for coworkers when needed.

Skills

HR support

Benefits processing

Payroll coordination

Customer service

Communication

Confidentiality

Translation

Tools

HHAX

Payroll system

Empeon

Job description

Our growing homecare agency is seeking a compassionate, detail-oriented professional who thrives in a fast-paced, front-facing environment and genuinely enjoys helping others.

The ideal candidate has experience supporting employees with benefits and HR processes, communicates effectively with diverse audiences, and is confident handling a high volume of incoming and outgoing calls with clarity, patience, and exceptional customer service. They ensure smooth and accurate processes while building trust through every interaction, representing the organization positively and demonstrating a commitment to creating a supportive experience for those they serve.

Key Responsibilities

• Manage high volume of calls and inquiries related to HR, benefits and payroll.

• Process HR forms and employee updates in HHAX and payroll system, including:
  • Change of address and demographic updates.
  • Direct deposit setup for new and existing employees.
  • Tax information, rate changes, and benefits adjustments.
• Handle Wage Parity Flex and benefits processing and inquiries.
• Enroll and disenroll caregivers in benefit plans.
• Coordinate and administer the caregiver corrective action and discipline process in partnership with the Director of Field HR. Review disciplinary matters, prepare and maintain documentation, communicate with caregivers and coordinators, monitor corrective action plans, ensure timely completion of all required follow-up steps, and maintain consistency and compliance with organizational policies, procedures, and applicable regulations through final resolution.
• Support caregiver retention, quality assurance, and caregiver engagement initiatives by conducting follow-up outreach, addressing concerns to enhance the caregiver experience, monitoring trends and opportunities for improvement, ensuring adherence to established standards and processes, coordinating caregiver recognition and incentive programs, tracking participation and outcomes, and collaborating internally to promote engagement and continuous improvement.
• Prepare and review payroll reports.
• Generate and analyze Empeon data reports.
• Compile and maintain additional HR and Benefit related reports as needed.
• Maintain accuracy, confidentiality, and compliance in all HR records.
• Provide interpretation and translation support.
• Cover for coworkers when needed.