Benefits Coordinator

UFP Industries, Inc.; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

UFP Industries, Inc. seeks a Benefits Coordinator to support the Corporate Benefits Team in day-to-day benefits administration, enrollment, and record-keeping. You will assist employees with understanding their benefits and work with vendors to resolve issues.

This role emphasizes data accuracy under ACA rules, helps with communications and training materials, and coordinates benefits processes across regions. Strong Excel skills and experience with HR systems like Workday are highly valued.

Qualifications

• Bachelor’s degree in human resources, business administration, or a related field.
• 2–3 years of benefits administration experience.
• Knowledge of COBRA, HIPAA, and IRS guidelines.
• Experience with Workday and HRIS.
• Proficiency in Microsoft Office; advanced Excel.
• Strong organizational and communication skills.

Responsibilities

• Serve as main contact for employee benefits questions and concerns; assist with escalations.
• Support enrollment operations and verify enrollment documentation.
• Provide benefit education and guidance to employees and HR admins.
• Lead data quality processes in accordance with ACA.
• Monitor enrollment processes in the HR system and reconcile benefit billings.
• Handle vendor invoices and large claims tracking.
• Coordinate benefits processes across regions; assist with training materials.
• Assist with RFP and due diligence processes; troubleshoot benefits issues.
• Collaborate with Corporate Benefits team on projects; perform back-up duties as needed.

Skills

Benefits administration

Employee inquiries handling

Data quality

Excel

Microsoft Office

Communication skills

HIPAA knowledge

Education

Bachelor’s degree in HR or related field

Tools

Workday

Excel

Job description

Jobs Summary

The Benefits Coordinator is a member of our Corporate Benefits Team, responsible for supporting benefit functions to ensure effective administration of employee benefits. This position handles day-to-day benefits administration, including employee and HR admin inquiries, enrollment and record‑keeping operations, and communications. It also involves assisting employees in understanding and utilizing their benefits and working with vendors to resolve issues.

Principle Duties and Responsibilities

• Acts as the main point of contact for employee benefits questions and concerns, supports team on initial escalations: Addresses baseline to moderately complex elevated employee issues related to benefits, escalates when necessary Responds to inquiries (coverage, eligibility, enrollment, plan operation, process navigation, etc.)
• Supports communications and training materials related to benefits, ensuring clear and concise information
• Provides benefit education, guidance and support to employees and HR Admins
• Leads data quality processes in accordance with the Affordable Care Act
• Monitors and administers processes in support of enrollment operations within the HR system
• Handles administrative processes (complete forms, review enrollment docs, etc.)
• Oversees, maintains and updates instructional and procedural documentation
• Conducts audits and produces ad hoc reports
• Handles vendor invoices and large claims tracking
• Responds to various benefit inquiries from government and other third‑party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.)
• Files death claims for life insurance policies
• Reconciles monthly benefit billings and submits for payment
• Administer Canadian benefits processes
• Coordinate Puerto Rico renewal with leadership oversight
• Support RFP and M&A due diligence processes
• Provides training on HR system benefits processes and supports troubleshooting issues
• Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives
• Performs other administrative duties and back-up duties for team as needed

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• Minimum 2-3 years of experience in benefits administration or a related HR role
• Proven comprehensive knowledge of benefits administration
• Familiarity with HR technology systems, preferred experience with Workday
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Advanced proficiency in Excel
• Exceptional attention to detail, when handling complex verification and documentation processes.
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent communication skills, both written and verbalThe ability to handle sensitive and confidential information with the utmost discretion.
• A solid understanding of employee benefits programs and concepts
• Knowledge of benefit‑related regulations, including COBRA, HIPAA, and IRS guidelines.

The Company is an Equal Opportunity Employer.

Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.