Benefits Client Experience Specialist

OneDigital; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Learning and development

Job summary

OneDigital is seeking a Client Service Specialist to join our team and strengthen client service workflows. This role focuses on improving timeliness and responsiveness while supporting team objectives in a fast-paced benefits environment.

The ideal candidate has 3–5 years of related experience, strong communication skills, and proficiency with Microsoft Office. A bachelor’s degree is preferred, with familiarity in broker agencies or benefit administration a plus.

Qualifications

• 3–5 years of applicable job experience required.
• Proficient with Microsoft Office products.
• Prior experience in broker agency or benefit administration firm preferred.
• Familiarity with insurance carrier websites preferred.
• Proven track record in customer service preferred.
• Bachelor’s Degree preferred.
• Familiarity with database applications a plus.
• Familiarity with Employee Navigator a plus.

Responsibilities

• Improve workflows, timeliness, and client responsiveness.
• Support the client service team in daily operations.
• Collaborate with colleagues to ensure accurate and timely information.
• Contribute to a positive, proactive client experience.

Skills

Attention to detail

Communication skills

Teamwork

Independent work

Microsoft Office

Database familiarity

Education

Bachelor's Degree

Tools

Employee Navigator

Database apps

Job description

OneDigital is seeking a Client Service Specialist to join our team and strengthen client service workflows. This role focuses on improving timeliness and responsiveness while supporting team objectives in a fast-paced benefits environment.

The ideal candidate has 3–5 years of related experience, strong communication skills, and proficiency with Microsoft Office. A bachelor’s degree is preferred, with familiarity in broker agencies or benefit administration a plus.