Client Service Specialist - Hybrid (Houston, TX)

OneDigital; Houston (TX); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement plan

Paid time off

Learning and development

Résumé du poste

OneDigital is seeking a Client Service Specialist to join our team and strengthen client service workflows. This role focuses on improving timeliness and responsiveness while supporting team objectives in a fast-paced benefits environment.

The ideal candidate has 3–5 years of related experience, strong communication skills, and proficiency with Microsoft Office. A bachelor’s degree is preferred, with familiarity in broker agencies or benefit administration a plus.

Qualifications

• 3–5 years of applicable job experience required.
• Proficient with Microsoft Office products.
• Prior experience in broker agency or benefit administration firm preferred.
• Familiarity with insurance carrier websites preferred.
• Proven track record in customer service preferred.
• Bachelor’s Degree preferred.
• Familiarity with database applications a plus.
• Familiarity with Employee Navigator a plus.

Responsabilités

• Improve workflows, timeliness, and client responsiveness.
• Support the client service team in daily operations.
• Collaborate with colleagues to ensure accurate and timely information.
• Contribute to a positive, proactive client experience.

Connaissances

Attention to detail

Communication skills

Teamwork

Independent work

Microsoft Office

Database familiarity

Formation

Bachelor's Degree

Outils

Employee Navigator

Database apps

Description du poste

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity:

The Client Service Specialist is a dedicated and important Team Member in the overall Client experience. The CSS role is instrumental within the Team dynamic, focusing on functions and responsibilities that are designed to improve and enhance workflows, timeliness, and client responsiveness.

Requirements:

• Strong attention to detail
• Positive, can-do attitude
• Self-motivated, flexible and disciplined
• Ability to work independently as well as in team environment
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to thrive in fast-paced production environment

Experience:

• 3-5 years of applicable job experience required
• Proficient with Microsoft Office products, required
• Prior experience in broker agency or benefit administration firm, preferred
• Familiarity with insurance carrier websites, preferred
• Proven track record in customer service; preferred
• Bachelor’s Degree, preferred
• Familiarity with database applications, a plus
• Familiarity with Employee Navigator, a plus

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!