Employee Navigator Specialist

Austin Benefits Group; Austin (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

401(k) match

Summer Fridays

Remote Fridays

Paid time off

Holidays

Volunteer time off

Professional development

License support

Job summary

Austin Benefits Group, a forward-thinking employee benefits firm in Austin, seeks an Employee Navigator Specialist to own the digital layer of the client benefit experience. You will configure and maintain client benefit websites, build payroll and carrier API integrations, and craft communications that help employees understand their benefits.

This technical, client-facing role offers broad ownership and visibility.

Qualifications

• Bachelor's degree preferred; 2 years in a benefits admin role accepted in lieu of degree.
• Experience configuring and maintaining benefit systems and client portals.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication for technical and non-technical audiences.

Responsibilities

• Configure and maintain client benefit websites and related documents.
• Build payroll and carrier API integrations.
• Create clear employee communications for onboarding and offboarding.
• Audit enrollments and verify calculations against carrier contracts.
• Support renewals and collaboration with cross-functional teams.

Skills

MS Office

Analytical skills

Communication skills

Benefits administration

Education

Bachelor's degree preferred

2 years benefits admin experience accepted in lieu of degree

Tools

Paylocity

ADP

Paycor

Job description

Where technology meets benefits --- and the client experience gets better because of it.

Who We Are

Austin Benefits Group is a forward-thinking employee benefits firm that serves private and publicly traded companies with responsive, tech-enabled solutions. We're investing heavily in digital infrastructure --- and the Employee Navigator Specialist sits at the center of that evolution.

If you've got benefits administration experience and a passion for optimizing systems, building integrations, and making technology work harder for clients --- we built this role for you.

The Opportunity

You'll own the digital layer of our client benefit experience: configuring and maintaining benefit websites, building payroll and carrier API integrations, and creating communications that help employees actually understand and appreciate their benefits. This is a technical, client-facing role with broad ownership and real visibility.

What You'll Do

• Configure and maintain client benefit websites --- benefit plan details, costs, documents, notifications, and videos
• Build and manage payroll integrations with platforms like Paylocity, ADP, and Paycor
• Establish and maintain carrier API integrations, updating configurations at each client renewal
• Develop and update the Austin internal system for each client through their renewal cycle
• Create modern, clear employee communications that simplify onboarding and offboarding
• Prepare paper enrollment documentation for clients not yet on online platforms
• Conduct system audits to verify calculations match carrier contract provisions and resolve discrepancies
• Oversee changes and updates within client online enrollment platforms, identifying challenges proactively
• Follow and maintain the Austin Navigator renewal process for all applicable clients
• Collaborate with Client Experience and Analytics teams and maintain strong vendor relationships

What You Bring

• Proficiency in Microsoft Office Suite including Word, Excel, Publisher, and PowerPoint
• Strong analytical skills --- you spot discrepancies before they become problems
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Bachelor's degree preferred; 2 years in a benefits admin role accepted in lieu of degree

Why Austin Benefits Group?

Tech-Forward Firm

We're investing in digital infrastructure and you'll help shape how it grows.

Cross-Team Collaboration

You'll work alongside Client Experience, Analytics, and carrier partners.

Grow With Us

This role has room to evolve as our digital capabilities expand.

Compensation & Benefits

We believe great people deserve great rewards. Here's what comes with joining Austin Benefits Group:

• Competitive Salary
  A strong base that reflects your experience and the value you bring to the team.
• Unmatched Employee Benefits
  Best-in-class health, dental, and vision coverage with high employer contributions. We don't just sell great benefits --- we live them.
• Generous 401(k) Match
  An extremely competitive employer match so you can build real long-term wealth, not just a paycheck.
• Summer Fridays
  Early dismissal on Fridays during summer months. You've earned it.
• Remote Fridays
  Work from home every Friday, year-round. We trust you to get the job done.
• Competitive PTO
  A generous paid time off policy that lets you actually recharge --- not just accrue days you never use.
• Paid Holidays
  A robust holiday schedule so you can be present for the moments that matter most.
• Family Event Time Off
  Life's biggest moments shouldn't require a negotiation. Dedicated time off for the events that matter most.
• Volunteer Time Off
  We're proud community advocates. Paid volunteer time off so you can give back to the causes you care about.
• Professional Development
  Sponsored education, industry seminars, and ongoing training to keep your career moving forward.
• License Support
  Full support for obtaining and retaining your insurance license --- costs covered, resources provided.

Ready to make your move?

www.austinbenefits.com 248.594.5550