Benefits Assistant

1199seiubenefits; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

1199seiubenefits in New York, NY is seeking an individual with a High School Diploma and customer service experience. You will reconcile Summer Day Camp invoices and respond to inquiries from members. Proficiency in Microsoft Word and Excel is required, along with excellent communication skills. Knowledge of KIDS, RightFax, and SmartSheet is preferred. This role requires handling inquiries and ensuring member satisfaction under pressure, making it a challenging yet rewarding position.

Qualifications

• High School Diploma required; Bachelor’s degree in Accounting/Business or equivalent experience preferred.
• Minimum one year data entry and customer service experience required.
• Basic skill level in Microsoft Word and Excel required.

Responsibilities

• Reconcile and process Summer Day Camp and Holiday Program provider invoices.
• Respond to member and provider inquiries via email and phone.
• Research and follow-up with members on copayments and disputes.

Skills

Data entry

Customer service

Communication skills

Microsoft Word

Microsoft Excel

Education

High School Diploma

Bachelor’s degree in Accounting/Business

Tools

KIDS

RightFax

SmartSheet

Job description

Responsibilities

• Responsible for reconciling and processing Summer Day Camp and Holiday Program provider invoices
• Open, review and process Summer Day Camp Reimbursement and Cultural Arts Stipend forms for member reimbursement and provider payments
• Reconcile, post and apply member co-payments to related programs, maintain members and provider payment files
• Respond to member and provider inquiries via email, fax and phone and assist walk-in members as needed
• Research and follow-up with members regarding copayments, outstanding balances and vendor disputes
• Present at the service provider workshops and member trainings; and cross-train to assist with after school and day care voucher processing
• Perform additional duties and projects as assigned by management

Qualifications

• High School Diploma required; Bachelor’s degree in Accounting/Business or equivalent years of experience preferred
• Minimum one (1) year of data entry experience and one (1) year of customer service experience with familiarity with basic accounting and business practice principles required
• Basic skill level in Microsoft Word and Excel required and knowledge of KIDS, RightFax, SmartSheet preferred
• Excellent verbal and written communication skills; able to handle multiple priorities and work well under pressure and independently