Benefits Analyst

Coursera Inc.; United States; Remote; USD 92,000 - 115,000; Full time

Benefits offered by this job

Bonus program

RSU equity

Global perks

Job summary

Coursera Inc. is seeking an accountable Benefits Analyst to own U.S. and Canada benefits data, with opportunities to drive global initiatives. You will manage reconciliations, vendor billing, audits, and statutory filings, while ensuring clear employee communications and efficient vendor oversight.

You will lead improvements through automation, collaborate with Legal, Finance, and external advisors, and help elevate the employee experience across a lean team.

Qualifications

• Proven ability to work independently with accountability over recurring deliverables.
• Strong knowledge in benefits administration and compliance.
• Analytical problem-solving for complex benefit scenarios.
• Hands-on experience with data reconciliation, payroll or invoice data.
• Ability to build internal/external partner relationships.
• Typically 5+ years of relevant experience.
• Working knowledge of US benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA).
• Advanced Excel/Google Sheets; familiarity with Workday, UKG, ADP or similar HRIS.

Responsibilities

• Manage employee benefit inquiries, enrollments, life events, and Workday transactions.
• Reconcile eligibility files, enrollment, and payroll deductions with vendors; maintain exception logs.
• Own routine follow-ups with benefits vendors and escalate when needed.
• Maintain process docs, controls, and audit trails; drive improvements and automation.
• Test and validate benefits configuration to ensure accurate rules and performance.
• Support regulatory reporting and audits; respond to requests and close findings.
• Draft and review employee benefits communications and notices; ensure accuracy.

Skills

Benefits administration

Data reconciliation

Audit support

Regulatory compliance

Vendor management

Analytical skills

Communication skills

Workday/HRIS knowledge

Job description

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog .

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

How we work

We let you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career.

About this role

We are looking for an accountable, self-driven Benefits Analyst to take end-to-end ownership of U.S. and Canada benefits data and compliance responsibilities, with additional opportunities to lead global initiatives. In this role, you will independently manage recurring deliverables including data reconciliations, vendor billing, compliance audits, and statutory filings. You will take full accountability for clear employee communications, vendor oversight, and driving process improvements through automation to deliver an exceptional employee experience.

What You’ll Do

Benefits Operations, Reconciliation & Audit

• Manage employee benefit inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions.
• Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate corrections with vendors, and maintain exception logs.
• Own routine follow-ups with benefits vendors, escalating decisions when needed.
• Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation.
• Conduct systematic testing and configuration validation within the benefits administration system to ensure accurate rules setup and seamless system performance.
• Drive continuous process improvement to enhance efficiency, accuracy, and overall employee experience.

Compliance & Regulatory Support

• Assist with required reporting and filings, such as Form 5500, ACA reporting, nondiscrimination testing, and SPD/SMM and notice distribution.
• Support internal team benefits governance activities.
• Gather documentation and respond to internal and external audit requests; track and close out findings.
• Partner with Benefits colleagues, Legal, Finance, and external advisors to stay current on regulatory changes and assess their impact on our programs.

Communications

• Draft, review, and maintain employee-facing benefits communications, including plan summaries, FAQs, intranet content, enrollment guides, and required notices, so they are accurate, comprehensive, and clear.
• Verify communications against plan documents, vendor materials, and current regulations before release.
• Serve as an escalation point for complex employee benefits questions and identify trends that inform communication improvements.
• Act as a day-to-day contact for certain benefits carriers, brokers, and third-party administrators; monitor service levels and resolve issues.
• Contribute to vendor performance reviews, renewals, and RFP/vendor selection activities.
• Ensure accurate, timely data exchange with vendors, including testing and monitoring of eligibility and payroll feeds.
• Manage invoice payment processing, purchase order setup, and related financial workflows.
• As part of a small and lean team, take advantage of numerous opportunities to stretch, expand your skills, and take ownership of various benefit programs.
• Drive continuous improvement across processes and workflows, leveraging AI and new technology solutions to optimize and automate operations.
• Contribute to or lead special projects, including annual open enrollment, vendor reviews, system implementations, and data analytics.

Qualifications

• Proven ability to work independently with strong personal accountability and ownership over recurring deliverables
• Demonstrated professional knowledge in benefits administration
• Strong analytical and problem‑solving skills to assess complex situations
• Hands‑on experience with data reconciliation and audits, payroll, or invoice data.
• Proven ability to build internal/external partner relationships
• Typically 5+ years of relevant experience (or equivalent combination of education and experience).
• Working knowledge of U.S. benefits regulations (ERISA, ACA, HIPAA, COBRA, FMLA) and the compliance activities that support them.
• Strong written communication skills, with the ability to explain complex benefits topics clearly to employees.
• Advanced Excel or Google Sheets skills; experience with an HRIS (e.g., Workday, UKG, ADP) and benefits administration platforms.
• Strong attention to detail, analytical and problem‑solving skills, and the ability to manage multiple priorities and deadlines.
• Comfort handling confidential employee information with discretion and in accordance with privacy requirements.

Nice to Have

• Benefits certification such as CEBS, CBP, or SHRM-CP/PHR.
• Experience with open enrollment and vendor implementations or system migrations.
• Experience handling Canada, global, or multi-state workforces.

Compensation

At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.

This role is only available for hire in US-Z3.

US Zone 3: $92,000 - $115,000

US-Z1: Bay Area (within 75 miles)

US-Z2: NYC and Seattle Metro (within 75 miles)

US-Z3: CA, WA, NY, NJ, CO, CT, DC, GA, IL, MA, MD, OR, RI, TX, VA

US-Z4: AK, AZ, DE, FL, HI, ID, IN, IA, KS, KY, MI, MN, MO, MT, NC, NV, NH, OH, OK, PA, SC, TN, UT, VT, WI

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Coursera’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.