Benefits Advocate Case Manager I

Northeast Valley Health Corporation; Los Angeles (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

RRsp benefits

Outreach events participation

Job summary

Northeast Valley Health Corporation is seeking a Case Manager I – Benefits Specialist to educate clients on health and disability benefits, assess needs, and advocate for access to public and private programs. The role includes developing a BSP, coordinating referrals, and supporting outreach efforts in the community.

The position requires effective communication, bilingual abilities in English and Spanish, and a commitment to confidentially and patient-centered care within the Ryan White

Qualifications

• High School Diploma or GED required; a bachelor’s degree in a health-related field is desirable.
• Two years of recent work experience related to health benefits is preferred; prior work with the HIV population/benefits strongly desirable.
• Must relate to individuals from diverse backgrounds and populations; experience with HIV populations is desirable.
• Maintain CPR certification in compliance with corporate CPR Policy.
• Effective verbal and written communication skills.
• Fluency in English and Spanish is required (speaks, translates, reads, and writes).
• Ability to maintain absolute confidentiality about health care and patient information.
• Flexible to work evenings and weekends to conduct outreach at events.
• Valid California driver’s license and driving record acceptable to NEVHC’s insurer.

Responsibilities

• Educate clients about available benefits and assist with the application process.
• Conduct a benefits assessment during the first appointment to determine patient needs.
• Provide benefits management services for enrolled patients requiring advocacy to maintain benefits.
• Develop a Benefits Services Plan (BSP) with the patient documenting needs, steps, signatures, and progress.
• Provide assistance with appeals counseling for Social Security benefits when needed.
• Conduct benefits orientation sessions/workshops for clients.
• Assist clients in obtaining eligibility and access to various public and private benefits programs.
• Prepare monthly progress reports and maintain documentation.

Skills

Fluent English

Fluent Spanish

Effective communication

Confidentiality

Self-starter

Interpersonal skills

Cultural sensitivity

Problem solving

Time management

Adaptability

Education

High School Diploma or GED

Bachelor's degree in health-related field (desirable)

Job description

Northeast Valley Health Corporation is seeking a Case Manager I – Benefits Specialist to educate clients on health and disability benefits, assess needs, and advocate for access to public and private programs. The role includes developing a BSP, coordinating referrals, and supporting outreach efforts in the community.

The position requires effective communication, bilingual abilities in English and Spanish, and a commitment to confidentially and patient-centered care within the Ryan White