Benefits Administrator | HRIS & Workday Specialist

Trinity Health; Livonia (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

Trinity Health in Livonia, MI is seeking a Tier 2 Benefits Administrator to manage a wide range of benefit transactions and life event changes with accuracy and empathy. You will provide guidance on employment milestones and ensure compliance and quality documentation.

The role requires 2–3 years of benefits experience, proficiency with HRIS/Workday, and strong Excel skills, with a focus on customer service and process improvements to support the organization’s mission.

Qualifications

• Bachelor's Degree or equivalent years of experience.
• 2-3 years benefits/shared services experience preferred.
• Proficiency in Microsoft Office.
• Working knowledge of HRIS or Workday.

Responsibilities

• Provide case resolution while maintaining SLA standards for colleague inquiries.
• Handle benefits administration including life events with accuracy.
• Use case management technology to track issues and notes.
• Respond to HR inquiries with accurate information using HRIS knowledge.
• Provide guidance on escalations and warm transfers.
• Support continuous process improvements and cross‑functional collaboration.

Skills

Microsoft Excel

Office Suite

Customer service

Education

Bachelor's Degree or equivalent

2-3 years benefits or related experience

Tools

Workday

HRIS

MS Office Suite

Job description

Trinity Health in Livonia, MI is seeking a Tier 2 Benefits Administrator to manage a wide range of benefit transactions and life event changes with accuracy and empathy. You will provide guidance on employment milestones and ensure compliance and quality documentation.

The role requires 2–3 years of benefits experience, proficiency with HRIS/Workday, and strong Excel skills, with a focus on customer service and process improvements to support the organization’s mission.