Benefits Administration Specialist - Health & Welfare Programs

SupportFinity™; Wickliffe (OH); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Medical, dental & vision coverage

HSA

Paid holidays & vacation

Flexible work environment

Learning & development

Career growth

Inclusive culture

Job summary

The Lubrizol Corporation in Wickliffe, OH is hiring a Benefits Administration Specialist to manage health and welfare programs, including enrollment, COBRA, and retiree benefits, collaborating with HR and vendors. This role requires strong benefits knowledge and Workday proficiency, with strict confidentiality and exceptional communication.

You will interpret plan documents, process changes, and support inquiries from employees, retirees, and managers while ensuring accuracy and compliance in a

Qualifications

• Bachelor’s degree in HR, Business Admin, related field or equivalent experience.
• Minimum 3 years of professional HR experience, preferably benefits administration.
• Experience in a shared service/customer service environment is preferred.
• Strong knowledge of benefits regulations and compliance (ERISA, HIPAA, COBRA).
• Ability to interpret complex plan documents and policies.
• Excellent written, verbal, and interpersonal communication; maintains confidentiality.
• Proficiency with Workday or similar HRIS preferred.

Responsibilities

• Administer day-to-day health and welfare benefit plans (medical, dental, life, disability, FSA/HSA, COBRA, retiree).
• Serve as primary contact for inquiries via phone, email, or Help cases with clear guidance.
• Interpret plan documents and SPDs to resolve issues.
• Process enrollments, terminations, retirements, and family status changes.
• Act as Workday SME for health and welfare benefits; troubleshoot and resolve issues.
• Liaise with vendors/TPAs on eligibility, claims, billing, COBRA, retiree coverage.
• Manage workload to meet service levels; maintain accuracy and confidentiality.
• De-escalate sensitive situations with empathy and clear next steps.
• Document inquiries; follow up for timely resolution.
• Support benefits projects (open enrollment, acquisitions, divestitures, process improvements).
• Collaborate to enhance benefits processes and employee experience.

Skills

Benefits administration

ERISA compliance

HR policies

Workday

Communication

Data confidentiality

Organizational skills

Microsoft Office

Education

Bachelor’s degree in HR or related field

Tools

Workday HRIS

HRIS

Microsoft Office

Job description

Benefits Administration Specialist - Health & Welfare Programs

The Lubrizol Corporation |

The Lubrizol Corporation | Posted Mar 2

Full-time

Wickliffe

Negotiable

Unknown

Location: Wickliffe, OH

Job Type: Full-time

Schedule: Collaborate in office 4 days with 1 flexible remote day each week.

Shape the Future with Us.

At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion. As part of our global team, you’ll be empowered to make a real impact—on your career, your community, and the world around you.

How You’ll Make An Impact

As a Benefits Administration Specialist for Health & Welfare Programs, you'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing, and enhance modern life. In this role, you will be responsible for the effective administration, communication, and support of the organization’s health and welfare benefits programs. This role serves as a primary point of contact for employees, retirees, HR partners, and managers of OxyChem, a Berkshire Hathaway company. In this role, you will:

• Administer day-to-day operations of health and welfare benefit plans, including medical, dental, life insurance, disability, FSA/HSA, COBRA, and retiree benefits, in compliance with ERISA, HIPAA, COBRA, and applicable federal and state regulations.
• Serve as a primary point of contact for employee, retiree, HR, and manager inquiries received via phone, email, or Workday Help cases; provide clear, accurate, and timely guidance.
• Interpret and apply plan documents, summary plan descriptions (SPDs), and administrative manuals to resolve routine and complex benefits issues.
• Process benefit enrollments, terminations, retirements, and family status changes accurately and within established timelines.
• Act as a subject matter expert in Workday related to health and welfare benefits; perform data entry, troubleshoot system issues, and resolve interface or eligibility discrepancies.
• Liaise with benefit vendors and third-party administrators to resolve issues related to eligibility, claims, billing, COBRA, and retiree coverage.
• Manage and prioritize workload to meet service level standards and deadlines while maintaining a high level of accuracy and confidentiality.
• De-escalate sensitive or complex employee situations by practicing active listening, empathy, and clear communication of next steps.
• Track, document, and follow up on inquiries and issues to ensure resolution and adherence to service metrics and protocols.
• Conduct benefits research, analyze trends in inquiries or cases, and proactively elevate systemic issues to leadership.
• Support benefits-related projects such as open enrollment, acquisitions, divestitures, and process improvement initiatives.
• Collaborate with team members and leadership to identify opportunities to enhance benefits processes, tools, and the employee experience.
• Perform other duties as assigned.

Required Qualifications That Enable Your Success

• Bachelor’s degree in Human Resources, Business Administration, related field, or equivalent experience.
• Minimum 3 years of professional level HR experience, preferably in benefits administration.
• Experience working in a shared service/customer service environment is preferred.
• Strong working knowledge of benefits regulations and compliance requirements.
• Proven ability to interpret and apply complex plan documents and policies.
• Excellent written, verbal, and interpersonal communication skills, with the ability to explain benefits concepts clearly and professionally.
• Demonstrated experience handling confidential information with discretion and integrity.
• Strong organizational, time management, and critical-thinking skills; ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications; experience with Workday or similar HRIS strongly preferred.
• Ability to work independently as well as collaboratively within a team environment.

Your Work Environment

Role

At Lubrizol, we’re committed to providing a safe, inclusive, and empowering environment where you can do your best work—whether in a lab, on the production floor, or in a hybrid office setting. Depending on your role, your work environment may include:

• Standing, walking, or operating equipment for extended periods
• Working in a lab or manufacturing setting with appropriate PPE provided
• Use of computers and digital tools in an office or hybrid environment
• Occasional lifting or movement of materials
• Adherence to rigorous safety protocols and ergonomic standards

We continuously invest in our facilities and technologies to ensure they support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience.

Benefits That Empower You

• Competitive salary with performance-based bonus plans
• 401(k) match + Age-Weighted Defined Contribution
• Comprehensive medical, dental & vision coverage
• Health Savings Account (HSA)
• Paid holidays, vacation, and parental leave
• Flexible work environment
• Learning and development opportunities
• Career and professional growth
• Inclusive culture and vibrant community engagement

Learn more at benefits.lubrizol.com!

Lubrizol: Imagined for Life. Enabled by Science.

Delivered by You.

For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you.

We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you.

Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future.

We win because of you. Let’s build the future together.

About the company

The Lubrizol Corporation