Benefits Administration Services Associate II

Conduent; Tempe (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Benefits Call Center Representative, where you'll play a vital role in supporting individuals with their employee benefits. This remote position offers the opportunity to engage with customers, providing exceptional service and solutions related to healthcare and retirement benefits. With a focus on teamwork and individual growth, you'll thrive in a supportive environment that values your contributions. If you have a passion for customer service and problem-solving, this role is perfect for you. Enjoy competitive pay, comprehensive training, and a variety of benefits in a dynamic workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Training

Paid Time Off

Retirement Savings Plan

Qualifications

• Previous customer service and call center experience required.
• Excellent communication skills and ability to multi-task.

Responsibilities

• Assist customers with inquiries regarding employee benefits.
• Manage a steady volume of incoming calls while navigating multiple systems.

Skills

Customer Service

Communication Skills

Typing and Keyboarding

Problem-Solving Skills

Multi-tasking

Education

High School Diploma

GED

College Degree

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Benefits Call Center Representative**

**Conduent Business Services- REMOTE**

**Training:** **Training is approximately 8 weeks (Training only - training days are M-F 8am-4:30pm EST)**

**Hours: Nights and Weekends with 2 days off during the week. 8hr shift between 4:30am to 8pm EST.**

**We are open Monday-Sunday (can work any day of the week)**

**About the Benefits Call Center Representative role:**

As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.

Our Benefits call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

**Requirements:**

**We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:**

+ Previous customer service and call center experience required (Retirement benefits preferred)

+ Excellent communication skills

+ Extensive experience with typing and keyboarding

+ Great problem-solving skills

+ Ability to effectively multi-task

+ High school diploma, GED or college degree

+ Experience working with healthcare and employer benefits is highly preferred

+ Ability to successfully complete a mandatory paid training program.

+ Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)

+ Must have the ability to connect with an ethernet cable to a modem/router

**Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!**

+ Apply to the role and provide your basic profile information (2 minutes)

+ Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

+ If you qualify for the role, a recruiter will reach out to discuss the opportunity!

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

**We are currently NOT hiring in the following geographies:** States: AK, CA, CT, HI, MA, IL, MT & NY.

Metro Areas: MN- Minneapolis, IL- Chicago, NY- New York City, OR- Portland, MD- Montgomery County, WA- Seattle, Washington, DC, CO- Denver.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-ad...) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._