Benefits Administration Services Associate II

Conduent Business Solutions France; Tempe (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Benefits Administration Services Associate II to join their dynamic team. In this role, you will provide exceptional customer service by assisting clients with their employee benefits, including healthcare and retirement options. With a focus on effective communication and problem-solving, you will navigate various systems to ensure a seamless experience for customers. This position offers flexible scheduling, including night and weekend shifts, and the chance to work in a supportive and positive environment. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Training

Positive Work Environment

Qualifications

• Previous experience in customer service and call centers is essential.
• Must possess excellent communication and typing skills.

Responsibilities

• Assist customers with employee benefits over the phone.
• Handle a high volume of calls while navigating multiple systems.

Skills

Customer Service Experience

Communication Skills

Typing Skills

Problem-Solving Skills

Multi-tasking Ability

Education

High School Diploma

GED

College Degree

Job description

Benefits Administration Services Associate II

Join to apply for the Benefits Administration Services Associate II role at Conduent Business Solutions France.

Job Overview

As a Benefits Call Center Representative, you will assist customers by discussing employee benefits, including healthcare, retirement, and perks. You will handle a steady volume of calls, navigate multiple systems, and provide excellent customer service.

Training and Hours

Training lasts approximately 8 weeks (Monday-Friday, 8am-4:30pm EST). The role involves night and weekend shifts, with 2 days off during the week, between 4:30am to 8pm EST. We operate Monday through Sunday, and you can work any day of the week.

Requirements

• Previous customer service and call center experience (retirement benefits preferred)
• Excellent communication skills
• Typing and keyboarding skills
• Problem-solving skills
• Ability to multi-task effectively
• High school diploma, GED, or college degree
• Experience with healthcare and employer benefits (highly preferred)
• Ability to complete paid training
• Pass internet speed test (download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms)
• Ethernet connection to modem/router

Application Process

• Apply with basic profile info (2 mins)
• Answer prescreen questions (3 mins)
• If qualified, a recruiter will contact you.

Additional Information

We offer benefits like medical, dental, vision, paid training, and a positive work environment. Salary range is approximately $16/hour, with potential bonuses. We are not hiring in certain states and metro areas. Conduent is an Equal Opportunity Employer and provides accommodations for disabilities.