Benefits Administration Services Associate II

Conduent; Tempe (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Benefits Call Center Representative, where you can thrive and make a difference. In this remote role, you'll assist customers with healthcare and retirement benefits, ensuring they receive exceptional service. Your strong communication skills and customer service experience will be vital as you navigate multiple systems to address inquiries. Enjoy a supportive team environment with comprehensive benefits, a consistent work schedule, and paid training. This is an exciting opportunity to be part of a culture that values individuality and fosters professional growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plans

Paid Holidays

Paid Time Off (PTO)

Paid Training

Qualifications

• Previous customer service and call center experience required.
• Strong problem-solving skills and ability to multi-task effectively.

Responsibilities

• Assist customers with employee benefits and handle a steady volume of calls.
• Navigate multiple systems to provide excellent service.

Skills

Customer Service

Communication Skills

Typing Proficiency

Problem-Solving Skills

Multi-tasking

Education

High School Diploma

GED

College Degree

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Representative

Conduent Business Services - REMOTE

Training: Approximately 8 weeks (Training only - training days are M-F 8am-4:30pm EST)

Hours: Nights and weekends with 2 days off during the week. 8-hour shifts between 4:30am and 8pm EST.

Availability: We are open Monday-Sunday (can work any day of the week)

About the Role:

As a Benefits Call Center Representative, you will assist customers by discussing employee benefits such as healthcare, retirement, and other perks. You will handle a steady volume of calls, navigating multiple systems to provide excellent service.

Our associates are part of a supportive team. Your customer service skills, punctuality, and dependability are essential to our success.

Requirements:

• Previous customer service and call center experience required (Retirement benefits experience preferred)
• Excellent communication skills
• Typing and keyboarding proficiency
• Strong problem-solving skills
• Ability to multi-task effectively
• High school diploma, GED, or college degree
• Experience with healthcare and employer benefits is highly preferred
• Ability to complete a paid training program
• Must pass an internet speed test (download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms)
• Ability to connect via Ethernet cable to a modem/router

Application Process:

• Apply and provide basic profile information (about 2 minutes)
• Answer pre-screen questions (about 3 minutes)
• If qualified, a recruiter will contact you to discuss the opportunity

We offer comprehensive benefits, a consistent work schedule, paid training, and a positive work environment.

Note: We are not hiring in AK, CA, CT, HI, MA, IL, MT, NY, and specific metro areas listed.

Salary range is estimated at $16.00 per hour, with potential bonuses or incentives based on business needs and performance. Benefits include health insurance, dental, vision, life and disability insurance, retirement plans, paid holidays, and PTO.

Conduent is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. For accommodation requests, download the form here and email it to [e-mail]. Access Conduent's ADAAA Policy here.

We value health and safety. While vaccination is not required for most roles, providing vaccination status is legally permissible and required where applicable.