Benefitfocus Sr Enterprise Client Executive

Voya Financial, Inc.; Town of Charleston (NY); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k)

Savings plan

Paid time off

Job summary

Voya Financial, Inc. is seeking a high-energy sales professional for a 100% remote role based in the United States.

You will manage National Accounts, drive renewals and expansion, and act as a trusted advisor to clients while collaborating with internal teams to deliver tailored benefits software solutions. The role emphasizes strong analytical skills, relationship management, and the ability to communicate complex value propositions to senior stakeholders.

Qualifications

• 5+ years industry experience in HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
• Bachelor's degree required.
• Experience working with National Accounts in strategic selling and/or customer service.
• Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment.
• Ability to convey complex messages across a wide range of audiences, both internally and externally.
• Exceptional presentation skills at the VP level.
• Ability to use facts and data to tell a story that leads to sales.

Responsibilities

• Retains clients, maintains sustainable relationships, and expands services by understanding client needs.
• Drives renewals and end-to-end expansion sales within the customer base.
• Identifies opportunities and creates an account plan aligned with client objectives.
• Demonstrates upselling aptitude to secure product adoption and incremental budgets.
• Collaborates with internal teams and partners to achieve program results and client satisfaction.
• Lead problem-solving discussions and ensure client retention and revenue growth.

Education

Bachelor's degree

Tools

Salesforce

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus serves millions of consumers through an integrated portfolio of products and services that enable clients to efficiently shop, enroll, manage, and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits.

The Contributions You Will Make

Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs. Drives renewals and executes end to end expansion sales within customer base. Pursues and develops new opportunities, and expansion opportunities at assigned accounts. In partnership with the client, creates an account plan that reflects strategic client business objectives. Identifies key success measures for solutions within account and then manages to the plan. Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction. Stays abreast of industry and technology trends. Educates and advocates for clients on the basis of these trends Serve as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust. Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn. Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines. Develop collaborative relationships with internal teams and display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals. Ensures client satisfaction and continuously monitors ongoing client satisfaction. Additional responsibilities, as required.

Strong analytical, financial, and relationship management skills are critical. High energy and the ability to navigate organizational and operational complexity are key, as is the ability to lead via influence - both internally and externally. The individual is responsible for revenue growth and retention, and must be capable of executing the full sales cycle, able to effectively collaborate with support colleagues, and be the trusted advisor to their assigned clients. Position offers a base salary plus variable compensation. This is a 100% remote position, must be based in the U.S.

Required Education & Experience

• 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare.
• Bachelor's degree required.
• Experience working with National Accounts in strategic selling and/or customer service.
• Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment.
• Ability to convey complex messages across a wide range of audiences, both internally and externally.
• Exceptional presentation skills at the VP level.
• Ability to use facts and data to tell a story that leads to sales.

Preferred Knowledge & Experience

• Excellent knowledge and utilization of Salesforce for accurate pipeline and account management and forecasting accuracy.
• Solution oriented mindset; proven ability to leverage resources to address and resolve customer issues.
• Proven ability of working under pressure with resilience and tenacity.

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $140,000 - $150,000 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k)
• Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships.

Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance. health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care We do the right thing We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.