Customer Service Representative

TEKsystems; Evansville (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Paid Time Off (PTO)

Life Insurance

Job summary

TEKsystems is seeking a Customer Service Representative for a full-time, contract-to-hire role in Evansville, IN. The position focuses on handling high-volume calls regarding orders and referrals, with duties in EMR systems and insurance verification.

Onsite work is required. The ideal candidate has 1+ year in customer service and a call center setting, strong communication, and the ability to multitask across multiple systems.

Qualifications

• 1+ year of customer service experience
• 1+ year in a call center or other high-volume customer-facing role (40+ calls per day)
• Experience using Microsoft Office applications
• Strong communication, problem-solving, and time-management skills
• Ability to multitask and navigate multiple systems simultaneously
• Basic computer proficiency

Responsibilities

• Manage a high volume of inbound and outbound calls regarding orders, referrals, and customer inquiries
• Assist customers by phone, email, and in person when needed
• Enter and review customer information within EMR systems
• Verify insurance information, authorizations, and documentation requirements
• Follow up with customers regarding missing or incomplete documentation
• Process and submit orders and supporting documentation accurately and efficiently
• Resolve customer concerns and elevate issues when appropriate
• Collaborate with internal teams to identify trends and improve customer experience
• Maintain detailed records according to company policies and procedures
• Meet quality, productivity, and performance goals

Skills

Customer service

Call center

Microsoft Office

Communication

Problem-solving

Time management

Multitasking

Basic computer skills

Education

No degree required

Tools

Microsoft Office

Job description

Evansville, IN

$19-$21/hr

Full-Time | Contract-to-Hire Opportunity

Join a Team Where Your Work Makes a Difference

Are you a customer-focused professional who thrives in a fast-paced environment? We're seeking a Customer Service Representative to join a welcoming, collaborative team dedicated to helping customers navigate important healthcare-related services and referrals.

This is an excellent opportunity for someone with strong customer service skills, call center experience, and a passion for problem-solving. You'll work alongside a supportive team that celebrates successes, values teamwork, and offers long-term growth potential.

What You'll Do

• Manage a high volume of inbound and outbound calls regarding orders, referrals, and customer inquiries
• Assist customers by phone, email, and in person when needed
• Accurately enter and review customer information within electronic medical record (EMR) systems
• Verify insurance information, authorizations, and documentation requirements
• Follow up with customers regarding missing or incomplete documentation
• Process and submit orders and supporting documentation accurately and efficiently
• Resolve customer concerns and elevate issues when appropriate
• Collaborate with internal teams to identify trends and improve customer experience
• Maintain detailed records according to company policies and procedures
• Meet quality, productivity, and performance goals

Qualifications

Required

• 1+ year of customer service experience
• 1+ year in a call center or other high-volume customer-facing role (40+ calls per day)
• Experience using Microsoft Office applications
• Strong communication, problem-solving, and time-management skills
• Ability to multitask and navigate multiple systems simultaneously
• Basic computer proficiency

Preferred

• Durable Medical Equipment (DME) experience
• Bilingual skills
• Office-based customer service experience
• Experience working with insurance verification or healthcare referrals

Schedule

Choose From

• Monday-Friday, 8:30 AM - 5:00 PM
• Monday-Friday, 10:30 AM - 6:00 PM

Preference given to candidates available to work at least one weekend day.

Why You'll Love This Opportunity

• Contract-to-hire with long-term career potential
• Close-knit, supportive team environment
• Friendly and collaborative workplace culture
• Team-building activities, potlucks, outings, and celebrations
• Clean, bright office with your own workstation, monitor, and headset
• Opportunity to gain valuable healthcare and insurance experience

Upon Permanent Hire, Employees May Become Eligible For

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off (PTO)

Ideal Candidate

You Are Someone Who

• Enjoys helping customers and providing exceptional service
• Stays organized under pressure
• Can handle multiple priorities in a fast-paced setting
• Communicates professionally and empathetically
• Takes initiative and works well both independently and as part of a team

Job Type & Location

This is a Contract position based out of Evansville, IN.

Pay And Benefits

The pay range for this position is $19.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Evansville,IN. Application Deadline This position is anticipated to close on Oct 1, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.