Benefit Value Advisor

Health Care Service Corporation; Albuquerque (NM); Remote; Full time

Job summary

Join a leading health care company as a Benefit Value Advisor, where you'll assist members in maximizing their benefits through compassionate support. This remote role requires strong communication and analytical skills, with a focus on providing exceptional service in a call center environment.

Qualifications

• 6 months customer service experience or office experience.
• Ability to spend approximately 90% of time on the phone.

Responsibilities

• Assist members and physicians with inquiries.
• Conduct research and provide concierge-level service.

Skills

Clear and concise verbal communication

Analytical skills

Interpersonal skills

Organizational skills

Data entry skills

Education

High school diploma or GED

Job description

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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits. Navigating the healthcare system and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Conducting research. Spending approximately 90% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
• Expertise and ability to successfully execute concierge level service for all members.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills and independent decision-making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
• Web and PC proficiency.
  
  

Preferred Job Requirements

• 6 months customer service experience in a health care or health insurance environment.
• 6 months data entry experience in an office environment.
• Knowledge with health benefit plans and the insurance industry.
• Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management).
• Knowledge of medical terminology and anatomy.
  
  

Work Schedule: Monday-Sunday, evenings and holidays

This is a Telecommute (Remote) role: Must reside withing 250 miles of the office or anywhere within the posted state location.

Compensation: $17.75 - $27.83

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitals and Health Care

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