Benefit Programs Trainer (Chesterfield-Colonial Heights)

Commonwealth of VA Careers; Virginia (MN); On-site; USD 62,000 - 73,000; Full time

Job summary

The Chesterfield-Colonial Heights Department of Social Services is seeking a dynamic Benefit Programs Trainer to join our Training Unit. You will develop and deliver instructor-led trainings on SNAP, Medicaid, TANF, Energy Assistance, LTSS and other relevant programs, and create engaging materials to support staff competence.

You will stay current with local, state, and federal policy changes, evaluate training effectiveness, and collaborate with managers to address learning needs.

Qualifications

• Bachelor's degree in social work, sociology, psychology, or related field.
• Minimum 2–3 years of professional training or instruction.
• Minimum 2–3 years of experience in Social Services.
• Experience with public assistance programs (SNAP, Medicaid, TANF, etc.).
• Strong communication and presentation skills.

Responsibilities

• Develop and deliver instructor-led trainings on SNAP, Medicaid, TANF, Energy Assistance, LTSS and related benefit programs.
• Create and maintain training materials (presentations, manuals, SOPs, desk aids, online resources).
• Facilitate engaging learning environments for adult learners.
• Stay updated on policy changes and program updates at local/state/federal levels.
• Evaluate training effectiveness via assessments and feedback; adjust content accordingly.
• Provide ongoing support to Benefit Programs staff in applying guidelines.

Skills

Organizational skills

Time management

Oral/written communication

Interpersonal skills

Public relations

Supervisory skills

Computer literacy

Word processing

Databases

Statistical analysis

Education

Bachelor's degree in social work, sociology, psychology, or related field

High school diploma

Tools

Learning Management Systems (LMS)

Job description

Hiring Range: $62,154.00 to $73,030.00

Full Time or Part Time: Full Time

This job announcement is a courtesy job post for the Chesterfield-Colonial Heights local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).

Customer Experience: It's Our Business, It's Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is seeking a dynamic and results-oriented Benefit Programs Trainer to join our Training Unit. The successful candidate will have a passion for educating and empowering staff to best service public assistance programs by delivering high-quality and engaging training sessions to the Benefit Programs staff.

What You Do and How You Do It:

• Develop and implement instructor-led training sessions on topics such as SNAP, Medicaid, TANF, Energy Assistance, LTSS and other relevant benefit programs.
• Create and maintain engaging training materials, including presentations, manuals, Standard Operating Procedures, desk aids and online resources.
• Facilitate interactive learning environments that promote active participation and knowledge retention for adult learners.
• Stay abreast of current best practices, policy changes, and program updates at the local, state, and federal levels. This includes remaining abreast of Virginia Department of Social Services training calendars and ability to synthesize and communicate Fusion broadcasts updates relevant to Benefit programs.
• Evaluate the effectiveness of training programs through assessments, performance metrics and participant feedback and adjust content as needed.
• Provide ongoing support to Benefit Programs staff in understanding and applying program guidelines.
• Monitor cases of trainees for correct application of policy and use results to develop individualized training programs.
• Work closely with program managers, supervisors, and other team members to address training needs, challenges, and opportunities for improvement.
• Foster a collaborative learning environment that promotes engagement and skills development for all learners.
• At times, you may be required to determine eligibility for public assistance programs and will learn local, state and federal regulations, and stay up-to-date as things change
• Perform other duties as required

Here's What You Need:

• High school diploma supplemented with additional training and related work experience in benefit programs or any equivalent combination of training and experience which provides the required knowledge, skills and abilities is required.

We're Looking for Ideal Candidates Who Have:

• Five years eligibility experience
• Minimum of 2-3 years of experience in Social Services, with a strong understanding of public assistance programs preferred.
• Minimum of 2-3 years of experience in professional training or instruction preferred.
• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred.
• Bachelor's degree in social work, sociology, psychology, education, or closely related field; supplemented with work experience and/or training that includes social work, training/teaching, curricula development, supervision, and personal computer operations preferred.
• Exceptional ability to collaborate and achieve performancegoals.
• Demonstrated knowledge of public assistance programs to include TANF, VIEW, SNAP, Childcare, Energy Assistance, LTSS and Medicaid program guidelines and policy interpretation.
• Demonstrated understanding of adult training methodologies and learning theories.
• Proven ability to effectively communicate complex information both verbally and in writing.
• Proficiency in computer software, including word processing, database applications, and some statistical analysis.
• Ability to translate complex concepts into easily understandable language for various audiences in a clear, concise, and engaging manner.
• Ability to identify and address challenges effectively and efficiently.
• Strong interpersonal skills with ability to engage adult learners with various learning styles.
• Excellent communication and presentation skills.
• Strong organizational and time management skills with the ability to handle multiple tasks and deadlines.
• Proficient in learning management systems (LMS) and other training tools.

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification required.A Chesterfield County application is also required and must be submitted online by the deadline.

This position is part of an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.

Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).

Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)?

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.