Benefit Programs Specialist III - Record Reviewer & Trainer

FHLB Des Moines; Virginia Beach (VA); On-site; USD 57,000 - 89,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

The City of Virginia Beach is seeking a Benefits Program Specialist III to review eligibility for TANF, SNAP and Medicaid and to train staff in program policies.

Responsibilities include on-site case reviews, quality assurance, and serving as a lead worker and trainer within a unit. The role emphasizes staff development, policy interpretation, and procedural compliance.

Minimum seven years of related experience and the ability to manage caseloads in a dynamic government environment are required.

Qualifications

• Requires seven years of experience in benefit programs or related fields.
• Ability to review cases for TANF, SNAP and Medicaid per state/federal rules.
• Experience training staff and developing curricula for adult learners.

Responsibilities

• Conduct on-site case reviews to measure quality and compliance of benefit programs.
• Review cases for errors and determine root causes within the unit or employee.
• Lead training and provide technical assistance on program policies and procedures.
• Serve as a resource for public assistance eligibility requirements and VaCMS issues.
• Develop training materials and deliver sessions for new and existing staff.

Skills

Case Management

Quality Analysis

Reporting and Analysis

Training and Development

Job description

Job Posting End Date: September 20, 2026 Department: HUMAN SERVICES Compensation Grade: G25 Compensation Range & Starting Salary: Pay Range: $57,304.00 - $89,315.20 Starting salary may be negotiable based on qualifications. Job Exempt (If No, Position is eligible for overtime): No Scheduled Weekly Hours: 40

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees.

Job Duties and Preferred Qualifications

The City of Virginia Beach Department of Human Services is seeking a talented Benefits Program Specialist III Record Reviewer/Trainer (BPS III) to work in their Benefits Program. Candidates will perform tasks related to the determination of eligibility for eligibility benefit programs; implement effective caseload management techniques; assess the customer's need for services; participate in staff and program development; and serve as a lead worker and trainer within a unit. Duties: Conduct on-site case reviews for benefit programs staff and team to measure, evaluate and assure quality performance and compliance of TANF, SNAP and/or Medicaid for applicable state and federal rules and regulations. Review cases for correctness, identify significant errors/problems in caseloads and determine if the errors/problem are within the section, unit or with an employee. Provide consultation, technical assistance and support on program policies, regulations and procedures. Serve as a team member facilitating Supplemental Nutrition Assistance Program (SNAP), Management Evaluation Reviews (ME), Regional Reviews and Audits. Conduct research and investigate problematic areas for training, clarification, error solutions and preparation in advance of scheduled regional and state reviews and audits. Document data and information gathered and compare findings with established guidelines of the eligibility programs; provide refresher training based on case review findings. Serve as a resource to the public concerning public assistance programs and eligibility requirements. Conduct entrance and exit conferences regarding upcoming case reviews. May supervise lower-level Benefit Programs Specialists. Assist with planning and carrying out administrative functions such as establishing program goals and outcomes; administration and grading of policy tests based on Benefit Program areas; and recruitment and selection of new benefit specialist team staff. Provide coverage as needed in a program manager or team lead’s absence. Develop curricula based on state and federal laws, regulatory policies and procedures, best practices and organizational development. Develop training materials to include standard operating procedures, user guides, policy related assignments, and testing materials; ensure training materials are designed and delivered utilizing effective instructional practices for adult learners. Conduct training sessions with new specialists and refresher training for existing staff as well as other mandated/required training in support of leadership and program. Assess staff training and development needs; conducts necessary research to develop and teach appropriate training programs; evaluates the effectiveness of training programs. Serve as a resource to the Benefit Programs Division on eligibility requirements, policy related questions, and troubleshooting with VaCMS system issues to resolve discrepancies internally before escalating to the Eastern Regional Consultants or State staff for resolution. Work collaboratively with external resources to address error prone Benefit Program areas as determined through case reviews, Quality Assurance, Quality Control and Management Evaluation reviews and any corrective action plans as a result of case reviews. Present training information monthly at all staff meetings and attend weekly cadence meetings to provide supervisors trainee progress and training updates. Monitor programs and workers to ensure established standards for quality and effectively serve as a lead worker.

Preferences

• Experience interpreting and/or applying SNAP, Medicaid, TANF program policies and procedures in relation to case review and training development.
• Experience facilitating benefit program related training (creating content, presenting information, identifying training gaps, etc.).
• Experience with conflict resolution and/or problem solving within a team.
• Experience with using various management techniques (coaching on time management, caseload management, etc.).
• Experience collecting, recording, or managing data or data sets.
• Experience communicating program and/or policy changes/updates to staff.
• Experience making data driven decisions to address operational gaps.

Additional Requirements

• DMV Transcript: No
• CDL: No
• Drug & Alcohol Clearinghouse: No
• CPS Check: No
• Physical: No
• Respirator: No
• Psychological Screening: No
• Polygraph: No
• At Will: No

Minimum Qualifications

Minimum Qualifications: Requires any combination of education (above the high school level) and/or experience equivalent to seven (7) years in fields utilizing the required knowledge, skills, and abilities and associated with such positions as Benefit Programs Specialist; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Special Requirements

All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Skills

Case Management, Quality Analysis, Reporting and Analysis, Training and Development

Working Conditions

Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business. The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position. https://workingcondition-summary-prod.s3.amazonaws.com/P11285.pdf

Official Job Descriptions

Official Job Descriptions: To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=E

VRS Contribution

All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace

The City of Virginia Beach maintains a drug free workplace.

Equal Employment Opportunity (EEO) Statement

The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law. The City of Virginia Beach boasts a diverse workforce of around 7,500 employees dedicated to delivering outstanding government services. Our team is guided by core values of quality customer service, teamwork, leadership and learning, integrity, commitment, and inclusion and diversity.

Schedule: Monday – Friday 8:00am – 5:00pm

And here's the exciting part - the selected candidate will qualify for a $3,000 hiring bonus! Hiring bonuses shall only be for new hires of original employment or reemployment as defined in Human Resources Policy No. 5.0. $500 will be awarded in the first paycheck. $1,000 will be awarded upon completion of the six (6) month interim performance evaluation with an overall rating of “Meets Expectations”. $1,500 will be awarded upon completion of the employee’s one (1) year probationary period and a performance evaluation with an overall rating of “Meets Expectations”.

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