Benefit Programs Specialist II

Virginia-Department-of-Social-Service; Winchester (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

Winchester Department of Social Services is seeking a role responsible for interviewing applicants for assistance, performing eligibility determinations, and managing a caseload while providing timely service.

The position requires a high school diploma with additional training or equivalent experience; an associate degree is preferred. A valid driver’s license and bilingual Spanish-English skills are desirable. Participation in state trainings for Medicaid and SNAP is expected.

Qualifications

• High school diploma with additional training and related work experience or equivalent combination.
• Associates degree in social sciences or related field preferred.
• Valid driver’s license (preferred).
• Bilingual Spanish–English is preferred.
• Willing to participate in mandatory state training including Medicaid and SNAP.

Responsibilities

• Completes required State and in-house training on SNAP, Medicaid, and other government programs.
• Registers applications for assistance, executes system searches and schedules initial interviews.
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations.
• Maintains a caseload and provides timely customer service, in accordance with state and local policy.
• Explains benefit programs and provides information and referral services to internal and external resources.
• Engages client in a positive working relationship.
• Other duties as assigned.

Education

High school diploma with additional training and related work experience or equivalent

Associates degree in social sciences or related field (preferred)

Job description

This job announcement is a courtesy job post for the Winchester Department of Social Services. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency's city or county website/job board(s).

Duties and Responsibilities:

• Completes required State and in-house training on SNAP, Medicaid, and other government programs
• Registers applications for assistance, executes system searches and schedules initial interviews
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations
• Maintains a caseload and provides timely customer service, in accordance with state and local policy
• Explains benefit programs and provides information and referral services to internal and external resources
• Engages client in a positive working relationship
• Other duties as assigned

Requirements:

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred

• An Associates degree in social sciences or a related field is preferred
• Valid driver's license
• Bilingual Spanish- English is preferred
• Willing to participate in mandatory state training including Medicaid and SNAP

The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.