Benefit Programs Specialist

City of Winchester; Winchester (VA); On-site; USD 35,000 - 48,000; Full time

Job summary

The City of Winchester is seeking a qualified candidate for an eligibility/assistance role to process applications, interview clients, determine eligibility, and maintain accurate caseloads in line with state and local policy. Responsibilities include completing required trainings on SNAP and Medicaid, guiding clients through benefit programs, and providing information and referrals.

A high school diploma or GED is required, with an associates degree preferred; a valid driver’s license is

Qualifications

• High school diploma or GED is required.
• Associates degree in social sciences or a related field is preferred.
• Spanish–English bilingual ability is preferred.
• Valid driver's license is required.

Responsibilities

• Completes required state and in-house training on SNAP, Medicaid, and other government programs.
• Registers applications for assistance, executes system searches and schedules initial interviews.
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations.
• Maintains a caseload and provides timely customer service, in accordance with state and local policy.
• Explains benefit programs and provides information and referral services to internal and external resources.
• Engages client in a positive working relationship.
• Other duties as assigned.

Skills

Bilingual Spanish-English

Valid driver's license

Education

High school diploma or GED

Associates degree in social sciences or related field preferred

Job description

Duties and Responsibilities:

• Completes required State and in-house training on SNAP, Medicaid, and other government programs
• Registers applications for assistance, executes system searches and schedules initial interviews
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations
• Maintains a caseload and provides timely customer service, in accordance with state and local policy
• Explains benefit programs and provides information and referral services to internal and external resources
• Engages client in a positive working relationship
• Other duties as assigned

Requirements:

• Any combination of education and experience equivalent to a high school diploma or GED is required. An Associates degree in social sciences or a related field is preferred
• Valid driver's license
• Bilingual Spanish- English is preferred
• Willing to participate in mandatory state training including Medicaid and SNAP

The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.