Benefit Programs Specialist II

840-Winchester Dept Of Social Services; Winchester (VA); On-site; USD 49,000 - 60,000; Full time

Job summary

Winchester Department of Social Services is seeking a full-time position to manage applications for assistance, conduct initial interviews, and determine eligibility for SNAP, Medicaid, and other programs in Winchester, VA. Training is provided and timely customer service is expected.

Responsibilities include registering applications, scheduling interviews, maintaining caseloads, and guiding clients through benefit programs with referrals to resources.

Qualifications

• High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• An Associates degree in social sciences or a related field is preferred
• Valid driver's license
• Bilingual Spanish- English is preferred
• Willing to participate in mandatory state training including Medicaid and SNAP

Responsibilities

• Completes required State and in-house training on SNAP, Medicaid, and other government programs
• Registers applications for assistance, executes system searches and schedules initial interviews
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations
• Maintains a caseload and provides timely customer service, in accordance with state and local policy
• Explains benefit programs andprovides information and referral services to internal and external resources
• Engages client in a positive working relationship
• Other duties as assigned

Education

High school diploma with additional training and related work experience or equivalent

Associate's degree in social sciences or related field (preferred)

Job description

Hiring Range: $49,358.40 to $60,195.20

Full Time or Part Time: Full Time

This job announcement is a courtesy job post for the Winchester Department of Social Services. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).

Duties and Responsibilities:

• Completes required State and in-house training on SNAP, Medicaid, and other government programs
• Registers applications for assistance, executes system searches and schedules initial interviews
• Interviews persons for assistance, obtains necessary information, and makes eligibility determinations
• Maintains a caseload and provides timely customer service, in accordance with state and local policy
• Explains benefit programs andprovides information and referral services to internal and external resources
• Engages client in a positive working relationship
• Other duties as assigned

Requirements:

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred

• An Associates degree in social sciences or a related field is preferred
• Valid driver's license
• Bilingual Spanish- English is preferred
• Willing to participate in mandatory state training including Medicaid and SNAP

The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.