Client Services Agent

Jobtailor; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking an organized, detail-oriented coordinator to support clients through enrollment processes, perform data entry across multiple databases, and maintain compliant communications with stakeholders.

You will build relationships with employers, employees, and program contacts, manage inquiries within contractual timeframes, and collaborate with internal teams to address issues and drive program growth.

Qualifications

• 1+ year of data entry experience and accuracy in databases.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills.
• Experience supporting client relationships and handling inquiries with professionalism.

Responsibilities

• Support clients (employers and employees) during enrollment processes.
• Process related paperwork and manage electronic communication.
• Accurate data entry across several databases while meeting deadlines.
• Build and nurture relationships with clients, program contacts, and third-party organizations.
• Communicate program rules and implementation needs to internal and external stakeholders.

Skills

Data Entry

Customer Service

Client Relations

Microsoft Office Suite

Communication Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Email Communication

PDF Management

Job description

Job Responsibilities

• Support clients (employers and employees) during their enrollment process
• Process related paperwork and manage electronic communication
• Accurate data entry using several databases simultaneously while meeting deadlines
• Establish, foster and grow relationships with clients and program contacts including third party organizations
• Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
• Act as a communication liaison between the clients and across all Acumen’s departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
• Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
• Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
• Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
• Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
• Manage a fluctuating volume of calls and emails
• Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments

Requirements

• At least one year of experience with data entry (manual keying in of information into databases)
• Works well independently with limited supervision
• Works as a self-starter with effective communication skills
• Ability to work in a fast paced environment
• Prior experience in customer service and/or client relations
• Ability to handle fluctuating inbound and outbound call volume
• Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays
• Experience working with multiple applications simultaneously
• Ability to prioritize and handle competing requests successfully
• Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs
• Patience, perseverance, and follow through mentality
• Ability to communicate both orally and in writing in a professional manner
• Attention to detail and critical thinking skills
• The ability to handle responsibility with limited supervision
• High standard of integrity
• Ability to use basic math skills
• Demonstrates excellent organizational skills, time management, and task orientation
• Good interpersonal communication skills
• Ability to handle and accommodate complex clients
• Must be able to plan for and meet multiple deadlines.

Demonstrates strong client support capabilities through effective communication, data entry accuracy, and compliance with regulations. Proficient in managing multiple tasks and fostering relationships with clients and internal departments.

Highest-signal resume keywords

• Data Entry
• Customer Service
• Client Relations
• Microsoft Office Suite
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Data Entry
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Email Communication
• PDF Management
• Basic Math Skills

Soft Skills

• Effective Communication
• Organizational Skills
• Attention to Detail
• Critical Thinking
• Interpersonal Skills

Industry Keywords

• Client Support
• Compliance
• Fast Paced Environment
• Community Outreach
• Program Rules