Benefit Program Associate/Technician

State of Missouri; Kansas City (MO); On-site; USD 36,000 - 39,000; Full time

Job summary

The State of Missouri seeks a Benefit Program Associate/Technician to assist citizens in need of support from various public assistance programs. Based in Kansas City, the position offers competitive salaries and exceptional benefits, including health insurance and a pension plan. Ideal candidates will have the necessary qualifications and a passion for helping others.

Benefits

Defined pension plan

Generous amounts of leave and holiday time

Eligibility for health insurance coverage

Qualifications

• High School diploma or equivalent required for Associate role.
• Minimum 4 years Customer Service experience or Bachelor's Degree required for Technician role.
• Personable and compassionate attitude necessary.

Responsibilities

• Assess clients' needs for public assistance programs.
• Determine eligibility for food, medical, and financial assistance.
• Interview clients both in-person and by phone.

Skills

Customer Service

Compassion

Personable

Education

High School diploma or equivalent

Bachelor's Degree

Job description

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The Family Support Division is seeking applications for a Benefit Program Associate/Technician(s). This position will be located in the Jackson County FDOB Resource Center based at 615 E 13th Street, Kansas City, MO.

As our Benefit Program Associate ($36,515.52, $1,521.48 semi-monthly*), you will serve Missouri residents by assessing their needs when they come into our office seeking assistance. You will help guide them through the process of applying for any of the public assistance programs we administer at the Department of Social Services, Family Support Division.

Each day you will answer questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our eligibility systems as appropriate.

As our Benefit Program Technician ($38,887.92, $1,620.33 semi-monthly*), you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

Salary*- Will be determined by experience and qualifications.

Benefit Program Associate : In order to qualify for this role, you must hold a High School diploma or equivalent and 1-3 years of relevant experience.

Benefit Program Technician : In order to qualify for this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

To thrive in these roles, you must be personable, compassionate and have a non-judgmental attitude.

Recruitment Area:Accepting applications from all qualified applicants.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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