Benefit Enrollment Center Specialist

Council on Aging (COA); Blue Ash (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision care

Health savings account

10 paid holidays

2 floating holidays

Generous paid time off

Business casual work environment

Opportunities for professional dev

Job summary

The Council on Aging (COA) is seeking a Benefits Enrollment Center Specialist to help individuals apply for cost-saving benefits. The BECS will assist with applications, conduct home visits, and collect required documentation to support clients through the process.

This grant-funded role requires strong computer skills, excellent communication, and the ability to travel within Southwestern Ohio. The position emphasizes a person-centered approach, confidentiality, and collaboration with COA staff

Qualifications

• Minimum 1 year experience in social services or direct customer service.
• Proficient in Windows, MS Word and MS Excel; must learn new software.
• Ability to travel within Southwestern Ohio with a valid driver’s license.
• Excellent customer service, organization and written/oral communication skills.
• Strong problem solving and collaborative teamwork abilities.
• Respect for cultural, spiritual, racial and ethnic diversity.

Responsibilities

• Collaborate with COA staff and external partners to support the Benefits Enrollment Center Grant and provide person-centered service.
• Submit applications to appropriate organizations and follow up as necessary.
• Conduct in-person visits to screen and assist clients with completing applications and verifications.
• Perform follow-up calls and visits to ensure submissions, resolve issues and receipt of benefits.
• Educate clients on recertification processes to retain benefits.
• Document all activities per policy and maintain client confidentiality.

Skills

Customer service

Interpersonal communication

Data entry

Problem solving

Organization

Learning new software

Adaptability

Education

High School diploma

Tools

MS Word

MS Excel

Windows OS

Job description

The Benefits Enrollment Center Specialist (BECS) provides support to individuals in applying for cost saving benefits. BECS will assist with applications, conduct home visits and collect necessary information to support individuals through the application process. This position is funded through a grant that has funding available through August 30, 2028. Once funding is finished the position will end as well.

Essential Functions:

Collaboration and Coordination

• Collaborate with internal COA staff and external individuals and organizations to support the Benefits Enrollment Center Grant. Provide a person-centered holistic approach to address the needs of individuals and help them navigate the application process.
• Submit applications to appropriate organizations and follow up as necessary.

Client Interaction and Support

• Conduct in-person visits to screen and assist clients with completing applications for core benefits and gathering necessary verifications needed.
• Conduct follow-up calls, in-person visits and activities to ensure applications are successfully submitted, issues are resolved and benefits are received.
• Educate on recertification process to ensure individuals can retain the benefits.

Documentation and Compliance

• Document all activities as per departmental policy and procedure and team specific processes. Enter pertinent information into appropriate computer programs.
• Maintain client confidentiality per COA and Federal regulations.

Qualifications:

• High School diploma and minimum of one year of experience in social services or direct customer service or an equivalent combination of education and experience.
• Excellent computer skills, including the Windows operating and email system, MS Word, MS Excel, data entry and the ability to learn new software applications as needed.
• Able to gain knowledge and understanding of issues related to the elderly population as well as community resources within Southwestern Ohio.
• Excellent customer service, organization, and communication (interpersonal, oral, and written) skills.
• Ability to collaborate and solve problems in a self-directed team environment while adapting to frequent change.
• A valid driver’s license and reliable transportation for travel within Southwestern Ohio and the ability to travel within the state for training.
• Respect for the cultural, spiritual, racial and ethnic beliefs of others.
• Flexible hours
• Opportunities for professional development
• Business Casual work environment
• Health, dental and vision care
• Health savings account
• 10 paid holidays and 2 floating holidays each calendar year
• Generous paid time off
• More!

Council on Aging is proud to be an equal opportunity employer. Council on Aging considers qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.