Benefit and Absence Representative- Temporary

Essentia Health; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health is seeking a temporary Benefits & Absence Representative to support staff with benefits and leave of absence programs. Responsibilities include administering leave, ensuring compliance, and responding to inquiries. Requires an Associate’s degree plus 1 year of experience or 3 years in CSR/HR, plus strong communication and HRIS proficiency (Workday).

Remote, Monday–Friday, day shift. Preference for candidates in service areas, fully remote with potential regional focus;

Qualifications

• Associate’s degree plus 1 year of experience
• 3 years of experience in a customer service or human resources environment
• Excellent communication and interpersonal skills
• Proficient in HRIS systems and other relevant software, specifically Workday

Responsibilities

• Administers benefit and absence plans, including resolving issues, entering or updating information, reviewing and resolving reports, and assisting with enrollment processes
• Processes and distributes leave of absence documents regarding FMLA, employment status and any other leave of absence communication
• Communicates work restriction notifications to management and coordinates the interactive process when necessary
• Coordinates and partners with other areas as required
• Responds to complex telephone or written inquiries received from past and present Essentia Health employees
• Shares knowledge with and provides back-up and overflow telephone and email support to first level representatives
• Identifies opportunities to update or change the information knowledge base utilized by representatives and represents area of expertise on projects or initiatives

Skills

Excellent communication

Interpersonal skills

Cross-functional collaboration

Detail-oriented

Analytical problem-solving

Education

Associate’s degree

1 year of experience

3 years in CSR/HR

Tools

Workday

Job description

Building Location:

Business Service Center

Department:

1007100 HR OPERATIONS - EH SS

Job Description:

Essentia Health is hiring a temporary Benefits & Absence Representative.

Education Qualifications:

Job Description:

The Benefits and Absence Representative assists staff across the organization with the utilization and understanding of benefit and absence plans. Responsibilities include administering leave of absence programs to ensure compliance with federal and state leave of absence requirements, ADAAA, Essentia Health policies and procedures, and collective bargaining agreements. The Benefits and Absence Representative also demonstrates excellent customer service by responding to both internal and external inquiries about benefits and absence-related matters.

Key Responsibilities:

• Administers benefit and absence plans, including resolving issues, entering or updating information, reviewing and resolving reports, and assisting with enrollment processes
• Processes and distributes leave of absence documents regarding FMLA, employment status and any other leave of absence communication
• Communicates work restriction notifications to management and coordinates the interactive process when necessary
• Coordinates and partners with other areas as required
• Responds to complex telephone or written inquiries received from past and present Essentia Health employees
• Shares knowledge with and provides back-up and overflow telephone and email support to first level representatives
• Identifies opportunities to update or change the information knowledge base utilized by representatives and represents area of expertise on projects or initiatives

Education Requirement:

• Associate’s degree plus 1 year of experience

OR

• 3 years of experience in a customer service or human resources environment

Required Qualifications:

• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Detail-oriented with strong analytical and problem-solving abilities
• Proficient in HRIS systems and other relevant software, specifically Workday

Preferred Qualifications:

• Experience with medical, dental, vision, and retirement benefits and/or leaves of absence

Position Details:

• This is a temporary position
• Monday - Friday
• Day shift - approximately 8:00 a.m. - 4:30 p.m.
• Preference will be given to candidates who reside in our service areas (Minnesota, North Dakota, Wisconsin), however, the position is fully remote

Licensure/CertificationQualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$21.72 - $32.58

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].