Benefit Advocate I

Loyola Medicine; Melrose Park (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Loyola Medicine seeks a Patient Benefit Advocate to assist patients in navigating their insurance options and securing financial assistance. The role involves educating patients about their coverage, coordinating payment sources, and advocating for their financial well-being. Join a leading healthcare team committed to exceptional patient care and community service.

Benefits

Benefits from Day One

Daily Pay

Career Development

Tuition Reimbursement

On Site Fitness Center

Referral Rewards

Qualifications

• High School Diploma required; Bachelor's preferred.
• 1-2 years of related experience.
• Knowledge of insurance and financial assistance processes.

Responsibilities

• Coordinate payment sources and assist patients with insurance options.
• Educate patients on financial responsibilities and assistance.
• Conduct patient interviews to gather necessary data.

Skills

Communication

Customer Service

Financial Assistance Knowledge

Education

High School Diploma

Bachelor's Degree in Accounting or Business Administration

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

GHM from 8:30-5:00 pm or 9:00 to 5:30 pm

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Benefit Advocate and become Loyola Strong!

• Benefits from Day One
• Daily Pay
• Career Development
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
• Referral Rewards

In this role, the Patient Benefit Advocate is responsible for coordinating payment sources and other activities related to securing reimbursement for hospital services rendered to patients who are either already admitted to our hospital, or who may be seeking to obtain services. The Patient Benefit Advocate I will educate and assist patients with understanding their insurance options, setting up payment arrangements, and collecting patient financial responsibilities, while also assisting the patient with any and all avenues of financial assistance available to them. The Patient Benefit Advocate I will perform all functions in a courteous and respectful manner, advocating for the patient’s best interest and wellbeing.

Position Responsibilities:

• Works with patients and vendors in applying for and securing payment options. Works with contracted vendors/agencies to qualify applicants for insurance coverage.
• Educates patients on routine insurance coverage and financial assistance options, when appropriate. Assists with application process for patient coverage and financial assistance.
• Provides pricing estimates and communicates pre-service patient liability based on expected charges and potential coverage. Collects any patient liabilities due and performs routine cashiering functions.
• Conducts benefit advocacy tasks, including patient interviews to gather and update demographic, clinical, financial, and insurance data. Screens patients for financial assistance, reviews account notes, and documents all interactions.
• Collaborates with departments, analyzes data for hospital reimbursement, initiates charity care requests, recommends write-offs when needed, and manages self-pay and pending eligibility accounts for resolution.

Position Requirements:

Minimum Required:

• High School Diploma
• Preferred: Bachelor's Degree Accounting or Business Administration, or related field
• 1-2 years of previous job-related experience

Pay Range: $17.30 - $26.81 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Loyola University Medical Center | Loyola Medicine

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.