Customer Advocate I - Onsite

Health Care Service Corporation; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Health Care Service Corporation is looking for a Customer Advocate I to join their team on-site in Chicago. This entry-level position involves assisting members and physicians, spending a significant portion of the day on calls in a supportive environment that promotes professional development.

Benefits

Sign on bonus

Qualifications

• Customer service experience or experience in an office environment for 6 months.
• Ability to perform data entry and typing.
• Demonstrated decision-making and independent working skills.

Responsibilities

• Assist members and physicians by responding to inquiries via phone.
• Conduct research and handle approximately 90% of time on calls.
• Maintain accurate and objective communication.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Education

High school diploma or GED

Job description

Join to apply for the Customer Advocate I - Onsite role at Health Care Service Corporation

Join to apply for the Customer Advocate I - Onsite role at Health Care Service Corporation

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

This is an onsite (in-office) role located in Morgan Park, Chicago.

This is not a remote position.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
  
  

Preferred Job Requirements

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.
  
  

This is an ONSITE position

Sponsorship is not available

This position is offering a sign on bonus

Compensation: $18.00 - $31.11

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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