Beneficiary Support Advocate (Remote • Flexible)

Disability Rights Tennessee; Tennessee; Hybrid; USD 45,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Remote work possible

Paid federal/state holidays

401K

FSA

Insurance options (medical, vision, &d

Paternity leave

Job summary

Disability Rights Tennessee seeks a Beneficiary Support Specialist to help TennCare members understand their rights, benefits, and services. You will assist with questions, complaints, grievances, and appeals, and connect members with TennCare programs and resources.

The role emphasizes referrals, guidance on next steps, and accessible outreach to members and providers. A strong emphasis on confidentiality and non-discrimination is required.

Qualifications

• Bachelor’s degree plus at least one year of professional experience in human services, social work, psychology, or a related field.
• Master’s degree in human services, social work, psychology, or a related field.

Responsibilities

• Assist TennCare members in understanding their rights, benefits and available services.
• Answer questions, address complaints, grievances and appeals.
• Connect members with TennCare programs and community resources; provide referrals and next steps guidance.
• Conduct accessible outreach to members and providers; information and assistance excluding legal advice.

Skills

TennCare knowledge

Professional judgment

Analytical skills

Time management

Computer proficiency

Case database familiarity

Written & verbal communication

Logical analysis

Team player

Non-discrimination policies

Diversity & language-support

Confidentiality

Education

Bachelor’s degree + 1 year experience in human services

Master’s degree in human services

Tools

Disability Advocacy Database

Job description

Disability Rights Tennessee seeks a Beneficiary Support Specialist to help TennCare members understand their rights, benefits, and services. You will assist with questions, complaints, grievances, and appeals, and connect members with TennCare programs and resources.

The role emphasizes referrals, guidance on next steps, and accessible outreach to members and providers. A strong emphasis on confidentiality and non-discrimination is required.