Beneficiary Support Specialist

Disability Rights Tennessee; Tennessee; Hybrid; USD 45,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Remote work possible

Paid federal/state holidays

401K

FSA

Insurance options (medical, vision, &d

Paternity leave

Job summary

Disability Rights Tennessee seeks a Beneficiary Support Specialist to help TennCare members understand their rights, benefits, and services. You will assist with questions, complaints, grievances, and appeals, and connect members with TennCare programs and resources.

The role emphasizes referrals, guidance on next steps, and accessible outreach to members and providers. A strong emphasis on confidentiality and non-discrimination is required.

Qualifications

• Bachelor’s degree plus at least one year of professional experience in human services, social work, psychology, or a related field.
• Master’s degree in human services, social work, psychology, or a related field.

Responsibilities

• Assist TennCare members in understanding their rights, benefits and available services.
• Answer questions, address complaints, grievances and appeals.
• Connect members with TennCare programs and community resources; provide referrals and next steps guidance.
• Conduct accessible outreach to members and providers; information and assistance excluding legal advice.

Skills

TennCare knowledge

Professional judgment

Analytical skills

Time management

Computer proficiency

Case database familiarity

Written & verbal communication

Logical analysis

Team player

Non-discrimination policies

Diversity & language-support

Confidentiality

Education

Bachelor’s degree + 1 year experience in human services

Master’s degree in human services

Tools

Disability Advocacy Database

Job description

Disability Rights Tennessee (DRT) seeks a Beneficiary Support Specialist to help TennCare members understand their rights, benefits, and available services. The Specialistassistswith questions, complaints, grievances, and appeals; connects members with TennCare programs and community resources; provides referrals and guidance on next steps; and conducts accessible outreach to members and providers.The position provides information and assistance but does not provide legal advice or representation.

Who We Are

DRT is a nonprofit organization dedicated to protecting the rights of Tennesseans with disabilities. DRT is the designated Protection & Advocacy System (P&A) and Client Assistance Program (CAP) for Tennessee.For over 45 years, our agency has served more than 57,000 Tennesseans.DRT is funded through federal grants, state contracts, private donations, and grants. DRT has eleven programs which provide services across the state and across issues.To learn more about DRT, visit us atDisabilityRightsTN.org or on social media.

Job Responsibilities

Disability Rights Tennessee (DRT) seeks a Beneficiary Support Specialist to help TennCare members understand their rights, benefits, and available services. The Specialistassistswith questions, complaints, grievances, and appeals; connects members with TennCare programs and community resources; provides referrals and guidance on next steps; and conducts accessible outreach to members and providers.The position provides information and assistance but does not provide legal advice or representation.

Who We Are

DRT is a nonprofit organization dedicated to protecting the rights of Tennesseans with disabilities. DRT is the designated Protection & Advocacy System (P&A) and Client Assistance Program (CAP) for Tennessee.For over 45 years, our agency has served more than 57,000 Tennesseans.DRT is funded through federal grants, state contracts, private donations, and grants. DRT has eleven programs which provide services across the state and across issues.To learn more about DRT, visit us atDisabilityRightsTN.org or on social media.

Qualifications

Keys to Success

To be successful in this job, you mustpossessthese values,skillsand abilities:

• Knowledge of TennCare, Tennessee Department of Disability and Aging (DDA), Long-term Support Services (LTSS), and/or Home and Community-Based Services (HCBS)
• Soundprofessional judgment.
• Strong analytical, organizational, and time management skills.
• Proficient use of computers and word processing software. Ability to learn to use the Disability Advocacy Database or other case database used by DRT.
• Strong written and verbal communication skills even when navigating complex or sensitive topics.
• Ability to engage in logical analysis.
• Ability to work well as a member of a three-person program team and DRT team member
• Commitment to nondiscriminationcompliancepolicies as outlined by TennCare and DRT
• Ability to communicate effectively and respectfully with individuals from diverse cultural backgrounds and with individuals who may require languageassistance, auxiliary aids and services, reasonable accommodations, or alternative communication formats.
• Ability tomaintainconfidentiality and appropriately safeguard sensitive member information.

What Else You Should Know

• The Beneficiary Support Specialist must have either: (1) aBachelor’sdegree plus at least one year of professional experience in human services, social work, psychology, or a related field; or (2) aMaster’s degree in human services, social work, psychology, or a relatedfield.Thisisafull-timeposition at37.5 hoursper week, withflexibilityin thedaily schedule.
• This position is dedicated to performing Beneficiary Support System responsibilities under DRT’s TennCare contract.
• Thepositionserves the state of Tennessee andmayrequirestatewidetravel,includingin-personassistancewhen requested and when other forms ofassistanceare insufficient to meet a member’s needs.
• The successful candidate must livewithin 60 miles ofDRT’sKnoxville,MemphisorNashvilleoffice.
• DRT will provide necessary technology and equipment.
• Remote work may bepermittedwhen travel is notrequired.

Additional Information

Thesalary for this positionbegins at$49,500;the exactsalaryfor this positiondepends on experience, certifications,and skills. We offer excellent benefits such asaflexible schedule, remote work,paternalleave, paid federal and state holidays,401K, FSA,and insurance options including medical, vision, dental, life, and disability.

DRT does not discriminate in employmenton the basis ofrace, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. We make all employment decisions based on business needs, qualifications, and individualmerit.