Bench Jeweler

Helzberg Diamonds; Nashville (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Helzberg Diamonds is seeking a skilled Jewelry Repair Technician to support store repairs, maintain precious metal stock, and ensure high-quality service. You will handle equipment, perform repairs, and maintain documentation to support sales and customer satisfaction.

The ideal candidate will have an associate degree or equivalent, deep knowledge of jeweler's tools, and strong communication skills, with flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school, or equivalent work experience.
• Advanced knowledge of jeweler's tools, machinery and equipment and jewelry repair.
• Strong decision-making and problem-solving abilities; attention to detail.

Responsibilities

• Contribute to timely and quality jewelry repair services to support store sales and customer experience.
• Maintain and account for gold stock, findings, and loose stones with proper paperwork and storage.
• Control inventory and expenses; ensure adequate stock without excess.
• Support asset recovery procedures to maximize financial return from precious metals.
• Adhere to safety procedures to minimize risk of accidents.
• Assist in training store staff on repair policies and procedures to harmonize communication.

Skills

Decision making

Problem solving

Attention to detail

Communication skills

Education

Associate's degree or equivalent

Tools

Jeweler's tools & equipment

Job description

Job Description

Jewelers at Helzberg Diamonds are responsible for providing high-quality jewelry repair services to clients of designated stores in a timely fashion to support store sales and the five-star shopping experience.

Key Responsibilities

• Contributing to the effective movement of client repairs while maintaining a level of quality and turn-around time acceptable to the client.
• Ensures that gold stock, findings, and loose stones are properly maintained and accounted for by accurately completing paperwork and properly storing materials.
• Properly spends supply expense dollars by maintaining adequate inventory levels without excess.
• Contributes to maximizing the financial return of precious metal recoveries (hard scrap, filings, sweeps, vacuum bags, etc.) by following proper asset recovery procedures.
• Adheres to all safety-related procedures to reduce the risk of accidents.
• Ensures consistency in communicating repair information by assisting in training store associates concerning repair policies and procedures.

Ideal Candidate Requirements

• Associate's degree or equivalent from two-year college or technical school, two to four years related experience or training, or equivalent combination of education and experience
• Advanced knowledge of jeweler's tools, machinery and equipment required along with advanced jewelry repair knowledge
• Ability to be a good decision maker with strong problem-solving skills required
• Must be detail oriented
• Strong communication skills
• Must be able to work flexible hours including evenings, weekends and holidays

Location

528-Opry Mills, Nashville, TN