Ben & Jerry's Store Manager

Ben & Jerry's Connecticut; West Hartford (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

PTO

Wellness support

Ice cream perks (obviously)

Growth opportunities

Job summary

Ben & Jerry's Connecticut in West Hartford is hiring a Shop Manager to lead daily operations, coach a caring team, and deliver standout guest experiences. You’ll drive sales, maintain a fun, values-driven environment, and keep ice cream close by.

You bring 2+ years of management, strong communication, and a passion for great service. This role offers competitive pay ($22-25/hour plus tips), health benefits, PTO, and growth opportunities in a people-first culture.

Qualifications

• 2+ years of management or general management experience.
• Strong leadership, communication, and people skills.
• Operational confidence and a team-focused mindset.
• Genuine care for your team and guests, high standards, and a love for great ice cream.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Create consistent, feel-good guest experiences.
• Manage sales, labor, and daily operations with care and accountability.
• Balance results with culture—because both matter.
• Represent the brand and show up for the local community.

Skills

Team leadership

Communication

Operations management

Guest experience

Tools

POS systems

Job description

Lead a Business. Build a Team. Make People Happy.

Shop Manager - Ben & Jerry's

Pay: $22-25 an hour plus tips

This role is for a people-first leader who knows how to run a strong operation and create a culture people love showing up for. As a Store Manager, you'll own the day-to-day success of the shop—leading your team, delivering standout guest experiences, and keeping the business healthy, fun, and values-driven (with ice cream always close by).

What You'll Do

• Lead, coach, and develop a high-performing team
• Create consistent, feel-good guest experiences
• Manage sales, labor, and daily operations with care and accountability
• Balance results with culture—because both matter
• Represent the brand and show up for the local community

What We Offer

• Competitive pay with bonus opportunities
• Health benefits, PTO, and wellness support
• A people-first, purpose-driven culture
• Ice cream perks (obviously)
• Growth opportunities for leaders who want to make an impact

What You Bring

• 2+ years of management or general management experience
• Strong leadership, communication, and people skills
• Operational confidence and a team-focused mindset
• Genuine care for your team and guests, high standards, and a love for great ice cream