Bellstaff – One Willow Bridge Road

Sonnenalp Properties; Vail (CO); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Resort Discounts

401k Plan

Paid Time Off

Sick Pay

Holiday Pay

Parking

Job summary

The Sonnenalp is hiring a Full Time Year Round Bellstaff Team Member to join our Guest Services team at One Willow Bridge Road in Vail, CO. You will greet guests, assist with check-in, and provide personalized service.

Must have at least 1 year of customer service, be able to operate all makes of automobiles, and hold a valid driver's license. We offer housing for employees and tips.

Qualifications

• Minimum of 1 year Customer Service experience.
• Able to operate all makes of automobiles.
• Valid driver's license with no previous violations.
• Strong organizational skills.

Responsibilities

• Greets guests as they arrive and introduces them to the Front Desk agent to facilitate check in procedures.
• Assists guests with any questions they may have and directs them to their desired destination.
• Accompanying the guest rather than merely pointing their destination is preferred.
• Serves guests in every possible way exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay.
• Controls traffic at the front of the hotel and parking garage.
• Assists guests with luggage to and from rooms.
• Assists in advising guests of all In house venues and activities.
• Responsible for guest long term storage needs.
• Delivers and picks up guests misc needs or items.
• While assisting in the guests check in to room orients them to the rooms and the hotels amenities.
• Performs frequent cleaningmaintenance on bell carts.
• Maintains accurate key control including sign in and out of all keys and radios.
• On occasion will be required to transport guests to and from local locations.
• Maintenance and cleaning of hotel vehicles.
• Responsible for keeping vehicles fueled.
• Assists Business Center in storing of items received or shipped as needed.
• Assists Activities Center in transportation of guests to golf course biking tours etc
• Assists Concierge with various duties as required ie bike rentals flower deliveries messaging etc
• Performs additional duties as defined by Front Office or other departments

Skills

Customer service

Communication

Flexibility

Organization

Job description

The One Willow Bridge Road team is seeking a Full Time Year Round Bellstaff Team Member to join our Guest Services team If youre passionate about creating memorable first impressions providing personalized service and delivering exceptional hospitality wed love to welcome you to our team

Wage 1214hour plus tips Application Deadline Hiring will occur on a rolling basis Applications will be accepted until September 1st or until the positions are filled

Housing Employee Housing available on first come first serve basis For more information on housing please visit Employee Housing Sonnenalp Jobs

Primary Purpose of Position

A Bellman is to extend the highest level of personalized service to all guests and patrons

Essential Duties and Responsibilities

• Greets guests as they arrive and introduces them to the Front Desk agent to facilitate check in procedures
• Assists guests with any questions they may have and directs them to their desired destination
• Accompanying the guest rather than merely pointing their destination is preferred
• Serves guests in every possible way exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay
• Controls traffic at the front of the hotel and parking garage
• Assists guests with luggage to and from rooms
• Assists in advising guests of all In house venues and activities
• Responsible for guest long term storage needs
• Delivers and picks up guests misc needs or items
• While assisting in the guests check in to room orients them to the rooms and the hotels amenities
• Performs frequent cleaningmaintenance on bell carts
• Maintains accurate key control including sign in and out of all keys and radios
• On occasion will be required to transport guests to and from local locations
• Maintenance and cleaning of hotel vehicles
• Responsible for keeping vehicles fueled
• Assists Business Center in storing of items received or shipped as needed
• Assists Activities Center in transportation of guests to golf course biking tours etc
• Assists Concierge with various duties as required ie bike rentals flower deliveries messaging etc
• Performs additional duties as defined by Front Office or other departments

EducationExperience

• Minimum of 1 year Customer Service experience
• Able to operate all makes of automobiles
• Valid drivers license with no previous violations
• Strong organizational skills

Recommended Skills and Qualifications

• Minimum of 1 year Customer Service experience
• Good physical condition able to carry heavy loads
• Excellent communications skills attention to detail ability to think on your feet and must be well organized as well as personable & polite
• Ability to work a flexible schedule

Essential Physical Requirements

• Ability to stand and walk for a full length shift up to 12 hours
• Able to perform various activities such as constant standing walking frequent bending reaching kneeling and squatting
• Able to handle objects weighing 50 65 lbs routineilly

Benefits

• Medical Dental Vision Insurance Resort DiscountsHoliday Pay Paid Time Off and Sick Pay401k Retirement Plan & Roth 401kVoluntary Life InsuranceShort Term & Long Term DisabilityEmployee Assistance ProgramParking Credit or Discounted Bus Passes