Bellstaff - One Willow Bridge Road

Sonnenalp; Vail (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

The Sonnenalp in Vail, CO is hiring a Full-Time Year-Round Bellstaff Team Member for its Guest Services team. You will greet guests, assist with check-in, and provide personalized service to ensure a memorable stay.

This role requires at least one year of customer service, a valid driver's license, and strong organizational and communication skills. You will help with luggage, transportation, and information about hotel amenities and local activities.

Qualifications

• Minimum of 1 year Customer Service experience.
• Valid driver's license with no previous violations.
• Strong organizational skills.

Responsibilities

• Greet guests and assist with check-in procedures.
• Assist guests with questions and direct them to destinations.
• Provide friendly, proactive service to ensure a pleasant stay.
• Control traffic at the front and parking areas.
• Assist guests with luggage to and from rooms.
• Inform guests about in-house venues and activities.
• Handle guest storage needs.
• Deliver and retrieve items for guests.
• Orient guests to rooms and hotel amenities during check-in.
• Maintain bell carts; perform cleaning/maintenance.
• Maintain key control and sign-in/out of keys and radios.
• Occasionally transport guests to local locations.
• Maintain and fuel hotel vehicles.
• Assist Business Center with receiving/storing items.
• Assist Activities Center with guest transport to golf/biking.
• Assist Concierge with duties like bike rentals and flowers.
• Perform additional duties as assigned by Front Office or other departments.

Skills

Customer service

Driver's license

Organization

Communication

Flexible schedule

Physical fitness

Job description

The One Willow Bridge Road team is seeking a Full-Time Year-Round Bellstaff Team Member to join our Guest Services team. If you're passionate about creating memorable first impressions, providing personalized service, and delivering exceptional hospitality, we'd love to welcome you to our team.

Application Deadline:

Hiring will occur on a rolling basis. Applications will be accepted until September 1st or until the positions are filled.

A Bellman is to extend the highest level of personalized service to all guests and patrons.

Essential Duties and Responsibilities

• Greets guests as they arrive and introduces them to the Front Desk agent to facilitate check-in procedures.
• Assists guests with any questions they may have and directs them to their desired destination. Accompanying the guest rather than merely pointing their destination is preferred.
• Serves guests in every possible way, exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay.
• Controls traffic at the front of the hotel and parking garage.
• Assists guests with luggage to and from rooms.
• Assists in advising guests of all In-house venues and activities.
• Responsible for guest long term storage needs.
• Delivers and picks up guests misc. needs or items.
• While assisting in the guests check-in to room, orients them to the room’s and the hotel’s amenities.
• Performs frequent cleaning/maintenance on bell carts.
• Maintains accurate key control including sign-in and out of all keys and radios.
• On occasion, will be required to transport guests to and from local locations.
• Maintenance and cleaning of hotel vehicles. Responsible for keeping vehicles fueled.
• Assists Business Center in storing of items received or shipped as needed.
• Assists Activities Center in transportation of guests to golf course, biking tours etc.
• Assists Concierge with various duties as required i.e bike rentals, flower deliveries, messaging etc.
• Performs additional duties as defined by Front Office or other departments.

Education/Experience

• Minimum of 1 year Customer Service experience.
• Able to operate all makes of automobiles. Valid driver’s license with no previous violations.
• Strong organizational skills

Recommended Skills and Qualifications

• Minimum of 1 year Customer Service experience.
• Good physical condition, able to carry heavy loads.
• Excellent communications skills, attention to detail, ability to “think on your feet”, and must be well organized as well as personable & polite.
• Ability to work a flexible schedule

Essential Physical Requirements

• Ability to stand and walk for a full length shift, up to 12 hours
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Able to handle objects weighing 50-65 lbs routinely

The Sonnenalp is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Sonnenalp does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.