Bellperson

Gold Media Tech LLC; Miami (FL); In loco; USD 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

Gold Media Tech LLC is seeking a Bell Person in Miami to provide exceptional service during guest arrivals and departures. This role is key in creating memorable experiences and requires a warm personality, strong communication skills, and the ability to lift and transport luggage.

Ideal candidates will have experience in a luxury hospitality environment and be passionate about guest services. Flexible shifts, including weekends and holidays, are essential.

Competenze

• Previous experience in a hotel, resort, or luxury hospitality environment preferred.
• Ability to stand, walk, and lift luggage for extended periods.
• Strong communication skills in English; Spanish fluency is a significant plus.

Mansioni

• Greet guests with a warm, professional welcome.
• Assist guests with luggage handling and transport.
• Provide recommendations for local dining and attractions.

Conoscenze

Guest service

Communication skills

Attention to detail

Ability to lift luggage

Warm personality

Formazione

Experience in hospitality

Strumenti

Property Management System (PMS)

Two-way radio

Luggage cart

Descrizione del lavoro

• Communication devices , Property Management System (PMS) , Rideshare & transportation apps

About Our Client

Our client is a premier hospitality property located in Miami, part of the MVR Group portfolio. As a leading boutique hotel, they specialize in delivering exceptional guest experiences while maintaining the highest standards of service and professionalism. Their property combines personalized service with the flexibility and modern amenities today’s travelers expect, driven by a commitment to maximizing guest satisfaction and profitability.

Position Summary

The Bell Person is the first and last impression every guest takes with them. Our client is looking for a warm, energetic, and detail-oriented hospitality professional who takes pride in delivering seamless, five-star arrivals and departures. This role is central to the guest experience and requires someone who moves with urgency, communicates with confidence, and treats every guest interaction as an opportunity to create a lasting memory.

Key Responsibilities

Guest Arrivals and Departures

• Greet all guests upon arrival with a warm, professional welcome
• Assist guests with luggage handling, transport, and delivery to rooms
• Escort guests to their rooms and provide a brief orientation of the property and amenities
• Coordinate prompt luggage retrieval and transport during check-out
• Provide accurate, enthusiastic recommendations for local dining, attractions, and transportation
• Assist guests with transportation requests including taxis, rideshare, and vehicle storage
• Communicate special requests or guest needs to the Front Office or relevant departments

Lobby Presence and Appearance

• Maintain a professional, polished appearance and a visible, attentive presence in the lobby at all times
• Monitor the entrance area and ensure it remains clean, organized, and welcoming
• Proactively approach guests who appear to need assistance

Package and Mail Handling

• Receive, log, and deliver packages, mail, and special deliveries to guests and team members
• Maintain accurate records of all items received and distributed

Team Coordination

• Communicate clearly with front desk, housekeeping, and valet teams to ensure smooth guest flow
• Support other front-of-house team members during peak periods and special events
• Participate in pre-shift briefings and report relevant guest feedback to supervisors

Requirements

• Previous experience in a hotel, resort, or luxury hospitality environment preferred
• Warm, outgoing personality with a genuine passion for guest service
• Ability to stand, walk, and lift luggage for extended periods
• Strong communication skills in English; Spanish fluency is a significant plus
• Reliable, punctual, and professional in appearance and conduct
• Ability to work flexible shifts including mornings, evenings, weekends, and holidays
• Valid driver’s license preferred for properties requiring valet coordination
• Familiarity with the Miami area, local attractions, and transportation options

Core Competencies

• Trust: They follow through on every commitment to guests and teammates. If they say they will bring the bags up, they bring the bags up. Guests and colleagues count on their word.
• Excellence: They take pride in every detail, from how they greet a guest to how they handle their luggage. They do not settle for good enough when exceptional is possible.
• Service: They anticipate what guests need before they ask. They move with urgency and warmth, making every arrival and departure feel effortless and personal.
• Teamwork: They are an active, dependable part of the front-of-house team. They communicate clearly, step up during busy periods, and support their colleagues without being asked.
• Resourcefulness: They find solutions quickly and calmly. When a guest has a special request or an unexpected situation rises, they act with confidence and creativity to make it right.

Success Metrics

• Demonstrate full knowledge of their amenities, room types, and local area recommendations
• Achieve consistently positive guest feedback scores related to arrival and departure experience
• Complete all luggage handling and delivery tasks with zero errors or delays
• Build reliable working relationships with front desk, housekeeping, and valet teams
• Recognized by guests and leadership as a standout contributor to the guest experience
• Maintain a record of punctuality, professionalism, and zero guest complaints related to service delivery
• Serve as a resource and informal mentor for newly onboarded bell team members
• Contribute ideas and feedback that improve arrival and departure workflows

Tools & Resources

• Property Management System (PMS): Familiarity with hotel software (e.g., Opera, Cloudbeds, or similar) for guest lookup and room assignments
• Communication devices: Two-way radio or hotel communication app for real-time coordination with front desk, housekeeping, and valet
• Luggage cart & bell cart: Standard bell equipment for transporting guest luggage safely and efficiently
• Rideshare & transportation apps: Knowledge of Uber, Lyft, and local taxi dispatch tools to assist guests with transport requests
• Package logging system: Digital or physical log for tracking incoming and outgoing deliveries
• Concierge resources: Up-to-date local guides, maps, and digital tools for dining and attraction recommendations in Miami